Water Meter Customer Service Mechanic

City of Chesapeake Virginia; Chesapeake (VA); On-site; USD 40,000 - 59,000; Full time

Job summary

City of Chesapeake Virginia is seeking a Water Meter Customer Service Mechanic to read and record water meter readings, install and repair meters, and manage service connections for customers in Chesapeake, VA. The role involves responding to field issues, coordinating with crews, and maintaining accurate service records.

This safety-sensitive, full-time position requires a high school diploma or GED and a month of related experience.

Qualifications

• Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education.
• Minimum of one month of related, full-time equivalent experience.

Responsibilities

• Read and record water meter readings accurately
• Install, replace, and repair water meters as needed
• Connect and disconnect water service for customers
• Work delinquent accounts, including leaving notices and disconnecting service when necessary
• Serve as the first line of response for maintenance and operations crews; investigate service line and main line leaks
• Interact professionally with customers to address concerns and provide explanations
• Complete work orders and maintain accurate records of services performed
• Attend periodic safety meetings and training sessions
• Participate in a mandatory rotation to fill vacancies on the night truck shift

Skills

Meter reading

Customer service

Field work

Education

High School diploma or GED

One month related experience

Job description

Please see Special Instructions for more details.

Please specify whether employment was Part Time or Full Time for each job listed on your application and resume.

This position is located at 432 Shea Drive, Chesapeake, VA.

SOME SATURDAYS WILL BE REQUIRED. SOME NIGHTS WILL ALSO BE REQUIRED IN ADDITION TO REGULARLY SCHEDULED HOURS. EMPLOYEES WILL BE REQUIRED TO RESPOND DURING SEVERE/INCLEMENT WEATHER EVENTS, OTHER EMERGENCY OR UNUSUAL CONDITIONS DECLARED BY DIRECTOR.

Medical Marijuana: In accordance with City policy, this position is deemed safety-sensitive. As such, applicants for this position are subject to pre-employment drug/alcohol testing after receiving a conditional offer of employment and may also be subject to random testing. This drug test includes testing for marijuana. Possession of a medical marijuana card will not excuse an applicant from the testing process; however, a test will not be considered positive for marijuana if a valid medical marijuana certification is presented unless the position requires a commercial driver’s license (CDL) or is a sworn law-enforcement officer/deputy.

Position Information

Working Title of Vacant Position

Working Title of Vacant Position Water Meter Customer Service Mechanic

Job Type

Job Type Full Time

Posting Type

Posting Type Public

Number of Vacancies

Number of Vacancies 1

Department

Department PUBLIC UTILITIES

Division

Division PUB UTIL BUS/CUST SVC

Requisition Number

Requisition Number 2026480

Number of hours worked per week

Number of hours worked per week 40

Work Schedule

Monday – Friday; 8am to 4:30pm with a 30 minute lunch.

4:30pm until finished when filling night truck vacancies.

*Some Saturdays will be voluntary or mandatory. Some nights will be mandatory to fill night truck vacancies.

Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Work Site Location

Work Site Location Chesapeake, VA

Position Driving Requirement

Position Driving Requirement R - Routine

Pay Grade

Pay Grade GE04

Pay Basis

Pay Basis Semi-Monthly

Advertised Salary

Starting Range: $39,543 – $58,820 (salary is based on experience and qualifications)

Job Description

Join our team as a Customer Service Mechanic and get out in the field and make an impact! This field-based role keeps the city’s water system running smoothly. You’ll respond to service issues, install and repair water meters, read and record meter readings, and collaborate with crews to deliver fast, reliable service to our community. Every day brings new challenges and opportunities to make a real difference for residents.

Key Responsibilities:

• Read and record water meter readings accurately
• Install, replace, and repair water meters as needed
• Connect and disconnect water service for customers
• Work delinquent accounts, including leaving notices and disconnecting service when necessary
• Serve as the first line of response for maintenance and operations crews; investigate service line and main line leaks
• Interact professionally with customers to address concerns and provide explanations
• Complete work orders and maintain accurate records of services performed
• Attend periodic safety meetings and training sessions
• Participate in a mandatory rotation to fill vacancies on the night truck shift

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.

Required Qualifications

VOCATIONAL / EDUCATIONAL REQUIREMENTS :

Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education.

EXPERIENCE REQUIREMENTS :

In addition to satisfying the vocational/education standards, this class requires a minimum of one month of related, full-time equivalent experience.

SPECIAL CERTIFICATIONS AND LICENSES :

Requires a valid driver’s license and a driving record that is in compliance with the City Driving Standards.

SPECIAL REQUIREMENTS :

Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications

Previous experience with water meters and hand tools. Previous experience as a customer service mechanic.

Job Open Date

Job Open Date 10/22/2026

Job Close Date

Job Close Date 11/06/2026

Open Continuous No

Special Instructions to Applicants

Please specify whether employment was Part Time or Full Time for each job listed on your application and resume.

This position is located at 432 Shea Drive, Chesapeake, VA.

SOME SATURDAYS WILL BE REQUIRED. SOME NIGHTS WILL ALSO BE REQUIRED IN ADDITION TO REGULARLY SCHEDULED HOURS. EMPLOYEES WILL BE REQUIRED TO RESPOND DURING SEVERE/INCLEMENT WEATHER EVENTS, OTHER EMERGENCY OR UNUSUAL CONDITIONS DECLARED BY DIRECTOR.

Medical Marijuana: In accordance with City policy, this position is deemed safety-sensitive. As such, applicants for this position are subject to pre-employment drug/alcohol testing after receiving a conditional offer of employment and may also be subject to random testing. This drug test includes testing for marijuana. Possession of a medical marijuana card will not excuse an applicant from the testing process; however, a test will not be considered positive for marijuana if a valid medical marijuana certification is presented unless the position requires a commercial driver’s license (CDL) or is a sworn law-enforcement officer/deputy.

ADA Checklist

Overall Physical Strength Demands

Overall Physical Strength Demands

Overall Physical Strength Demands M=Medium - Exerting 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly

Physical Demands

C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.

Standing

Standing Frequently- From 1/3 to 2/3 of the time.

Sitting

Sitting Frequently- From 1/3 to 2/3 of the time.

Walking

Walking Continuously- 2/3 or more of the time.

Lifting

Lifting Continuously- 2/3 or more of the time.

Lifting Amount

Lifting Amount Exerting up to 20 to 50 lbs

Carrying

Carrying Frequently- From 1/3 to 2/3 of the time.

Carrying Weight

Carrying Weight Exerting up to 20 to 50 lbs

Pushing/Pulling

Pushing/Pulling Occasionally- Up to 1/3 of the time.

Pushing/Pulling Weight

Pushing/Pulling Weight Exerting up to 20 to 50 lbs

Reaching

Reaching Frequently- From 1/3 to 2/3 of the time.

Handling

Handling Continuously- 2/3 or more of the time.

Fine Dexterity

Fine Dexterity Frequently- From 1/3 to 2/3 of the time.

Kneeling

Kneeling Frequently- From 1/3 to 2/3 of the time.

Crouching

Crouching Frequently- From 1/3 to 2/3 of the time.

Crawling

Crawling Occasionally- Up to 1/3 of the time.

Bending

Bending Continuously- 2/3 or more of the time.

Twisting

Twisting Occasionally- Up to 1/3 of the time.

Climbing

Climbing Occasionally- Up to 1/3 of the time.

Balancing

Balancing Occasionally- Up to 1/3 of the time.

Vision

Vision Continuously- 2/3 or more of the time.

Hearing

Hearing Occasionally- Up to 1/3 of the time.

Talking

Talking Frequently- From 1/3 to 2/3 of the time.

Foot Controls

Foot Controls Rarely- Less than 1 hour per week.

Machines, Tools, Equipment and Work Aids Used

Pipe wrench
Speed wrench
Vise grips
Channel locks
Pry bar
City truck
Water Meters
Rubber Washers
Hand Pump

Protective Equipment Required

Health and Safety

D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never

Mechanical Hazards

W = Several Times Per Week

Chemical Hazards

N = Never

Electrical Hazards

M = Several Times Per Month

Fire Hazards

N = Never

Explosives

N = Never

Communicable Diseases

N = Never

Physical Danger or Abuse

M = Several Times Per Month

Other

If Other, Description

D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never

Dirt and Dust

D = Daily

Extreme Temperatures

S = Seasonally

Noise and Vibration

N = Never

Fumes and Odors

D = Daily

Wetness/Humidity

D = Daily

Darkness or Poor Lighting

D = Daily

Primary Work Location

Shop, Vehicle, Outdoors

Non-Physical Demands

C = Continuously- 2/3 or more of the time. F = Frequently- From