Utility Services Technician - Meters

Town of Queen Creek, AZ; Arizona; On-site; USD 42,000 - 62,000; Full time

Job summary

Town of Queen Creek, AZ is seeking a full-time, benefited, temporary Utilities Meter Technician to perform meter installations, testing, and data analysis for AMI systems. The role involves fieldwork, customer interactions, and maintaining accurate records.

The position is funded through June 30, 2027 and may be extended subject to budget approval. A valid driver’s license and ADEQ Distribution Grade I certification within 6 months are required.

Qualifications

• High School Diploma or GED and 2 years of related experience; or an equivalent combination of directly related education and experience.

Responsibilities

• Prioritizes, completes and routes daily work orders for performing meter assemblies.
• Installs, replaces, relocates, tests and maintains a variety of meters and related appurtenances.
• Perform field investigations and data analysis on AMI equipment to diagnose and correct performance problems.
• Produce accurate computer data entry for work order systems and logs.
• Communicates with customers to perform inspections and resolve issues.
• Maintains and tracks inventory and materials.
• Performs data analysis to identify errors and issues affecting billing and meter reading accuracy.
• Prepares and reviews reports on water usage, leaks, and meter data.

Skills

Meter reading

Data analysis

Troubleshooting

Customer service

Data entry

Use of hand tools

Laptops/Tablets

Map interpretation

Education

High School Diploma or GED

Tools

iOS

Windows

Meter testing equipment

Job description

THIS IS A FULL-TIME, BENEFITED, TEMPORARY POSITION WITH LIMITED FUNDING THROUGH JUNE 30, 2027. Funding for this position is reviewed each fiscal year and subject to budget approval.

This job classification description is intended to be generic in nature and not an exhaustive list of all duties and responsibilities. The specific tasks/duties may vary based on position assignment and as determined by the Town of Queen Creek.

JOB CLASSIFICATION SUMMARY

Positions assigned to this class are responsible for fulfilling utility work orders which may include assembling, installing, repairing, replacing, relocating, testing, maintaining and/or investigating a variety of equipment, fixtures, and/or water/wastewater delivery systems.

DISTINGUISHING CHARACTERISTICS

This is an intermediate level maintenance/trades classification in the utilities maintenance and operations job family. Incumbent(s) demonstrate working knowledge of routine work applications and troubleshooting/diagnosis, working independently and referring more complex issues to superiors. Assignments require learned skills and a good technical understanding of the basics.

ESSENTIAL DUTIES

The following are intended to describe core work functions of this classification. While the level and broad nature of essential duties may not change, specific work tasks will vary over time depending on the Town’s needs.

• Prioritizes, completes and routes daily work orders for performing meter assemblies.
• Installs, replaces, relocates, tests and maintains a variety of meters, including rereads, lockouts, flow and accuracy testing, unlocks, red tags notices, hydrant meters, temporary meters and related appurtenances.
• Perform field investigations and data analysis on Advanced Metering Infrastructure (AMI) equipment to diagnose and correct performance problems, ensuring accuracy.
• Produce accurate computer data entry for work order systems, activity logs, record keeping, etc.
• Use laptops and tablets to program, maintain, reprogram, and fix connectivity issues with meters and meter transceiver units.
• Communicates with customers to perform inspections and resolve customer issues or complaints.
• Maintains and tracks inventory and materials.
• Performs front line data analysis to identify errors, unusual account activity, recommends necessary adjustments, resolve leak and flow issues, handles special investigations on meter discrepancies, identifies and corrects meter reading errors that affect billing, and monitors high profile accounts;
• Prepares and reviews various reports such as water leaks, damaged meters, water usage with no assigned water account, inaccurate/missing account data, water use on locked accounts, obstructed and unable to locate meters.
• Performs research using sources that include on-line databases, other state and local organizations, Town and county databases, communication with other departments, and external customer contact.
• Reviews reports daily to identify billing issues caused by meter operations and submits necessary changes to Customer Service;
• Performs related work as assigned.

MINIMUM QUALIFICATIONS

Education and Experience:

High School Diploma or GED and 2 years of related experience; or an equivalent combination of directly related education and experience.

LICENSING/CERTIFICATION REQUIREMENTS

• Driver’s License;
• Arizona Department of Environmental Quality Distribution Grade I Certification (within 6 months of hire date);
• Maintain all certifications/licenses required at job entry.

KNOWLEDGE

• Town’s subdivisions & streets;
• Proficient in computer hardware (including laptops and tablets) and software (including iOS, Windows)
• Basic operation, maintenance, plumbing service of water infrastructure.
• Use of standard office equipment including the computer and programs relevant to the performance of applicable duties and responsibilities including applicable software;
• Applicable hand and power tools utilized in performance of duties;
• Meter reading, usage, recording techniques and procedures;
• Utilizing applicable hand and power tools;
• Understanding of meter routes and the procedures for working them;
• Customer service techniques, policies and procedures;
• Mechanical component of meters and their functionality;
• Mathematical calculations including addition, subtraction, multiplication and division.

SKILLS

• Recognizing and resolving problems;
• Utilizing electronic devices;
• Utilizing applicable hand and power tools;
• Writing legibly, comprehending, and making inferences from written material and verbal and/or written instructions;
• Reading and interpreting street and aerial maps to locate routes and water meters;
• Performing mathematical calculations and drawing logical conclusions;
• Proficiently perform computerized data entry of information;
• Communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and other interested parties sufficient to exchange or convey information and to receive work direction.

OVERALL PHYSICAL STRENGTH DEMANDS

Physical Strength for this classification is indicated below with an “X”

• Sedentary: Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.
• Light: Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree.
• Medium: Exerting 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly.
• Heavy: Exerting 50-100 lbs. occasionally, 10-25 lbs. frequently, or up to 10-20 lbs. constantly.
• Very Heavy: Exerting over 100 lbs. occasionally, 50-100 lbs. frequently, or up to 20-50 lbs. constantly.

PHYSICAL DEMANDS

• Standing – Communicating with co-workers, observing work site, observing work duties – X.
• Sitting – Desk work – X.
• Walking – To other departments/offices/office equipment – X.
• Lifting – Supplies, files – X.
• Carrying – Supplies, files – X.
• Pushing/Pulling – File draws, tables and chairs – X.
• Reaching – For supplies, for files – X.
• Handling – Paperwork – X.
• Fine Dexterity – Computer keyboard, telephone pad, calculator, calibrating equipment – X.
• Kneeling – Filing in lower drawers, retrieving items from lower shelves/ground – X.
• Crouching – Filing in lower drawers, retrieving items from lower shelves/ground – X.
• Crawling – Under equipment – X.
• Bending – Filing in lower drawers, retrieving items from lower shelves/ground – X.
• Twisting – From computer to telephone, getting inside vehicles – X.
• Climbing – Stairs, step stool – X.
• Balancing – On step stool – X.
• Vision – Reading, computer screen, driving – X.
• Hearing – Communicating with co-workers and public and on telephone, listening to equipment – X.
• Talking – Communicating with co-workers and public and on telephone – X.
• Foot Controls – Driving – X.

ENVIRONMENTAL FACTORS

• Daily – Mechanical Hazards – X
• Several Times Per Week – Respiratory Hazards – X
• Several Times Per Month – Chemical Hazards – X
• Seasonally – Extreme Temperatures – X
• Never – Electrical Hazards – X
• Daily – Noise and Vibration – X
• Several Times Per Week – Fire Hazards – X
• Several Times Per Month – Wetness/Humidity – X
• Seasonally – Explosives – X
• Never – Physical Hazards – X
• Daily – Communicable Diseases – X
• Several Times Per Week – Physical Danger or Abuse – X
• Several Times Per Month – Other (Specify Below) – X

NON-PHYSICAL DEMANDS

• Time Pressure – X
• Emergency Situation – X
• Frequent Change of Tasks – X
• Irregular Work Schedule/Overtime – X
• Performing Multiple Tasks Simultaneously – X
• Working Closely with Others as Part of a Team – X
• Tedious or Exacting Work – X
• Noisy/Distracting Environment – X
• Other (Specify Below) – X

PRIMARY WORK LOCATION

Office Environment

Warehouse

Shop

Recreation/Neighborhood Center

Vehicle

Outdoors

Combination of Office, Vehicle and Field

Other (Specify Below)