Water Control Center Leader: SCADA & Emergency Ops

Gfoat; Georgetown (TX); On-site; USD 106,000 - 133,000; Full time

Job summary

City of Georgetown seeks a skilled supervisor to ensure safe, reliable operation of the water distribution system. You will monitor SCADA, manage storage and pressures across zones, and coordinate with engineers and field staff in emergencies.

Responsibilities include outage management, system improvements, and regulatory compliance while delivering strong customer service and public health protection.

Qualifications

• Must possess a high school diploma or equivalent.
• Five (5) years of progressively responsible experience in water distribution operations, treatment operations, or utility system control with two years of supervisory or lead position.
• Experience coordinating emergency response and utility restoration activities.

Responsibilities

• Monitor and control the City's potable water distribution system using SCADA.
• Maintain system pressures throughout all pressure zones.
• Monitor storage tank levels and coordinate pumping operations.
• Coordinate operation of booster pump stations, PRVs, and other critical assets.
• Monitor system flows, pressures, pump status, alarms, and water quality indicators.
• Coordinate planned operational changes with Water Operations and Engineering.
• Optimize system operations to improve efficiency while maintaining service reliability.
• Coordinate response to water main breaks, pressure loss events, service interruptions, and water quality incidents.
• Dispatch field personnel and coordinate restoration activities.
• Maintain situational awareness during emergency events.
• Prepare operational briefings for executive leadership.
• Participate in Emergency Operations Center activations.
• Monitor the City's SCADA system 24 hours per day.
• Identify abnormal operating conditions and initiate appropriate response.
• Verify alarm accuracy and report faults.
• Coordinate with OT staff regarding SCADA improvements.
• Assist with testing of new control strategies and system upgrades.
• Monitor chlorine residuals, turbidity, storage turnover, and water age indicators.
• Coordinate operational changes to maintain regulatory compliance.
• Notify appropriate personnel of abnormal water quality conditions.
• Support water quality investigations.
• Serve as the operational point of contact during distribution system emergencies.
• Provide timely outage information to customer service representatives.
• Maintain communication with emergency responders, internal departments, and executive leadership.
• Coordinate restoration updates for public communication.
• Analyze system performance trends.
• Monitor pressure and storage reliability metrics.
• Support development of operational improvements.
• Participate in after-action reviews following major events.
• Recommend operational improvements to enhance system resilience.

Skills

Water system troubleshooting

Hydraulic analysis

Critical decision making

Emergency response coordination

SCADA operation

Team leadership

Technical report writing

Customer communication

Incident management

SOP creation and revision

Education

High school diploma or equivalent

5 years water distribution operations experience

2 years supervisory or lead position

Tools

GIS mapping

Asset Management systems

SCADA systems

Job description

City of Georgetown seeks a skilled supervisor to ensure safe, reliable operation of the water distribution system. You will monitor SCADA, manage storage and pressures across zones, and coordinate with engineers and field staff in emergencies.

Responsibilities include outage management, system improvements, and regulatory compliance while delivering strong customer service and public health protection.