Water Billing & Data Analyst

cityofsomerville; Somerville (MA); On-site; USD 66,300 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision care

Flexible spending account

Retirement pension

Tuition reimbursement

MBTA pass program

Free Blue Bikes membership

Job summary

City of Somerville is seeking a Water Systems Analyst to support the utility billing division. You will perform account maintenance, billing analysis, research customer accounts, and manage records to ensure data integrity across meter, billing, and system information.

The role requires collaboration with billing staff, customer service, and field personnel to resolve discrepancies, process adjustments, and maintain accurate records. Strong accounting/bookkeeping experience preferred.

Qualifications

• Associate's degree preferred with 3–5 years related accounting/bookkeeping experience.

Responsibilities

• Assists with account management of 17,000 water accounts for the City of Somerville.
• Assists in ensuring accuracy for each district mailer, analyzes and audits all the operations of the billing process.
• Provides assistance to customers with billing questions.
• Researches and reconciles customer accounts for abatements or refunds on a daily basis.
• Helps to establish all new accounts and update the database regularly.
• Processes Final Water bills daily.
• Runs reports for end of month procedures.
• Monitors Waterscope reports.
• Monitors meter readers accountability on a daily basis.
• Aids customers with billing questions.
• Assists with backflow prevention/cross control billing and invoicing
• Performs billing and administrative projects as needed.
• Other duties as assigned.

Skills

Organizational skills

Data processing

Customer service

Office software

Education

Associate's degree preferred

Tools

Dictaphone

Job description

City of Somerville is seeking a Water Systems Analyst to support the utility billing division. You will perform account maintenance, billing analysis, research customer accounts, and manage records to ensure data integrity across meter, billing, and system information.

The role requires collaboration with billing staff, customer service, and field personnel to resolve discrepancies, process adjustments, and maintain accurate records. Strong accounting/bookkeeping experience preferred.