Utility Billing & Accounts Specialist

City of Pullman; Pullman (WA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

Vision & Dental

Life Insurance

Disability Insurance

Retirement plan

Employee Assistance

Job summary

The City of Pullman seeks an Accounting Specialist – Utility Billing to maintain and process utility accounts, billing records, payments, and adjustments for water, sewer, and stormwater services. You will ensure accurate billing and comply with city policies while delivering responsive customer service.

You will also support meter reads, billing analyses, and disputes, while coordinating with the Business Services team and performing related accounting tasks as needed.

Qualifications

• High school diploma or GED with 2 years office experience in accounting or billing.
• Experience with utility billing, accounts payable/receivable is preferred.
• Ability to learn city accounting procedures and billing software quickly.

Responsibilities

• Process daily utility billing for water, sewer, and stormwater.
• Analyze and reconcile bills, payments, and other transactions.
• Open and maintain utility accounts; process disconnections when needed.
• Respond to customer inquiries about billing and delinquencies.
• Print reports and reconcile payments; assist with related projects.

Skills

Billing accuracy

Accounting fundamentals

Customer service

Mathematical computations

Record keeping

Education

High school diploma or GED

2 years office experience

Tools

Financial software

10-key calculator

Asset management software

Job description

The City of Pullman seeks an Accounting Specialist – Utility Billing to maintain and process utility accounts, billing records, payments, and adjustments for water, sewer, and stormwater services. You will ensure accurate billing and comply with city policies while delivering responsive customer service.

You will also support meter reads, billing analyses, and disputes, while coordinating with the Business Services team and performing related accounting tasks as needed.