Billing Analyst

Central States Water Resources; St. Louis (MO); On-site; USD 60,000 - 85,000; Full time

Job summary

Central States Water Resources is seeking a Billing Analyst to support utility billing across water and wastewater systems. This role performs billing analysis, cycle processing, account auditing, tariff verification, customer data maintenance, and reporting to ensure accurate invoices.

The position requires strong analytical skills and meticulous attention to detail working within complex billing systems and deadlines.

Qualifications

• Strong Excel skills including formulas, pivot tables, lookups, data validation, and reconciliation.
• Experience using billing systems, CRM/ERP platforms, or comparable transactional systems.
• Strong analytical and problem-solving abilities to identify trends, anomalies, and root causes.
• High attention to detail and commitment to data accuracy and control compliance.
• Clear written and verbal communication skills; ability to document analyses and explain findings.

Responsibilities

• Review and validate billing cycles before bill generation and finalization.
• Analyze billing exceptions and system-generated errors to ensure accuracy.
• Investigate and resolve billing discrepancies, account issues, and customer adjustments.
• Perform audits of metered and unmetered accounts to verify correct billing.
• Assist with bill print/mail processing, uploads, and reconciliations.
• Support escalated inquiries with clear account histories and analyses.
• Process approved adjustments, credits, refunds, and corrections per procedures.
• Maintain documentation of billing activities, exceptions, and resolutions.

Skills

Excel proficiency

Billing system

Analytical thinking

Attention to detail

Communication skills

Multitasking

Cross-functional collaboration

Education

Bachelor’s degree in accounting or finance

Tools

Billing software

ERP system

Job description

Water infrastructure is a critical component of the health of all communities in the United States. Unfortunately, much of the water infrastructure supporting our communities is failing due to lack of investment. Central States Water Resources, Inc. (CSWR) is at the forefront of the water utility industry by bringing solutions to some of the most troubled water infrastructure systems in the United States. CSWR is actively acquiring, renovating, and stabilizing water and wastewater operations in many communities, bringing the infrastructure investment needed to ensure safe, reliable water service to allow communities to thrive. CSWR’s mission is to make safe water resources available to every community in America.

Position Summary:

The Billing Analyst supports utility billing operations across water and wastewater systems. This role performs billing analysis, billing cycle processing, account auditing, tariff verification, customer data maintenance, and reporting to help ensure accurate and timely invoices. The Billing Analyst investigates anomalies, documents findings, recommends corrective actions, and partners with internal stakeholders to maintain billing accuracy, data integrity, and regulatory compliance.

This position requires strong analytical skills, close attention to detail, and the ability to work effectively within complex billing systems and recurring production deadlines.

Job Duties:

Billing Operations

• Review and validate billing cycles before bill generation and finalization.
• Analyze billing exceptions, usage of anomalies, finalization reports, and system-generated errors.
• Investigate and resolve billing discrepancies, account issues, and customer adjustments within established authority.
• Perform audits of metered, unmetered, and final-bill accounts to verify accurate billing.
• Assist with bill print and mail processing, file uploads, output validation, and reconciliation.
• Support escalated billing inquiries by preparing clear account histories and documented analysis.
• Process approved adjustments, credits, refunds, and account corrections in accordance with company procedures.
• Maintain complete and accurate documentation of billing activities, exceptions, and resolutions.

Data Management & System Support

• Maintain customer, service, rate, and other billing-related system data.
• Assist with rate configuration validation, testing, and implementation.
• Review account configurations to verify the correct application of rates, fees, penalties, and services.
• Monitor data quality, identify root causes of recurring issues, and recommend corrective controls.
• Participate in customer and billing data conversion activities associated with system acquisitions and onboarding.

Reporting & Compliance

• Prepare recurring billing reports, audit reports, reconciliations, and exception analyses.
• Perform quality assurance reviews of billing outputs and supporting regulatory data.
• Maintain billing records and supporting documentation in accordance with retention requirements.
• Assist with internal and external audit requests by gathering support and documenting conclusions.
• Monitor adherence to approved tariffs, internal controls, standard operating procedures, and regulatory requirements.
• Escalate material billing risks, unresolved discrepancies, and compliance concerns to the Billing Manager.

Process Improvement & Collaboration

• Analyze trends and recurring billing issues to identify opportunities for improved accuracy and efficiency.
• Recommend practical process improvements, automation opportunities, and preventative controls.
• Assist with the development and maintenance of billing standard operating procedures and training materials.
• Partner with Operations, Customer Service, Regulatory, Finance, Acquisitions, IT, and other stakeholders on billing-related work.

Required Skills & Qualifications

• Strong Microsoft Excel proficiency, including formulas, pivot tables, lookups, data validation, and reconciliation techniques.
• Experience using a billing system, customer information system, ERP platform, or comparable transactional system.
• Strong analytical and problem-solving skills with the ability to identify trends, anomalies, and root causes.
• High attention to detail and a demonstrated commitment to data accuracy and control compliance.
• Clear written and verbal communication skills, including the ability to document analyses and explain findings.
• Ability to manage multiple priorities, meet recurring deadlines, and work independently within established procedures.
• Strong organizational, recordkeeping, and cross-functional collaboration skills.

Preferred Experience

• Two to five years of experience in utility billing, revenue operations, accounting, finance, customer data management, or a related analytical role.
• Experience in water, wastewater, electricity, gas, telecommunications, or another regulated service environment.
• Familiarity with tariffs, regulatory compliance, billing audits, and account reconciliation.
• Experience supporting billing system testing, process improvement, or data conversion projects.
• Bachelor’s degree in accounting, Finance, Business Administration, Information Systems, Data Analytics, or a related field, or equivalent relevant experience.