Water Utility Billing Analyst - Data Integrity & Insights

Central States Water Resources; St. Louis (MO); On-site; USD 60,000 - 85,000; Full time

Job summary

Central States Water Resources is seeking a Billing Analyst to support utility billing across water and wastewater systems. This role performs billing analysis, cycle processing, account auditing, tariff verification, customer data maintenance, and reporting to ensure accurate invoices.

The position requires strong analytical skills and meticulous attention to detail working within complex billing systems and deadlines.

Qualifications

• Strong Excel skills including formulas, pivot tables, lookups, data validation, and reconciliation.
• Experience using billing systems, CRM/ERP platforms, or comparable transactional systems.
• Strong analytical and problem-solving abilities to identify trends, anomalies, and root causes.
• High attention to detail and commitment to data accuracy and control compliance.
• Clear written and verbal communication skills; ability to document analyses and explain findings.

Responsibilities

• Review and validate billing cycles before bill generation and finalization.
• Analyze billing exceptions and system-generated errors to ensure accuracy.
• Investigate and resolve billing discrepancies, account issues, and customer adjustments.
• Perform audits of metered and unmetered accounts to verify correct billing.
• Assist with bill print/mail processing, uploads, and reconciliations.
• Support escalated inquiries with clear account histories and analyses.
• Process approved adjustments, credits, refunds, and corrections per procedures.
• Maintain documentation of billing activities, exceptions, and resolutions.

Skills

Excel proficiency

Billing system

Analytical thinking

Attention to detail

Communication skills

Multitasking

Cross-functional collaboration

Education

Bachelor’s degree in accounting or finance

Tools

Billing software

ERP system

Job description

Central States Water Resources is seeking a Billing Analyst to support utility billing across water and wastewater systems. This role performs billing analysis, cycle processing, account auditing, tariff verification, customer data maintenance, and reporting to ensure accurate invoices.

The position requires strong analytical skills and meticulous attention to detail working within complex billing systems and deadlines.