Water Billing & Customer Care Specialist

City of Fort Smith; Northern (KY); Hybride; USD 32 000 - 46 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid time off

Résumé du poste

City of Fort Smith in Arkansas seeks a Customer Service/Billing Specialist to handle water-related accounts, payments, and inquiries. The role supports the Supervisor and ensures accurate postings, deposits, and adherence to city policies.

The position requires strong communication, data entry skills, and experience with cash handling. A customer-friendly, reliable team member is essential for daily operations in a city department.

Qualifications

• High school diploma or GED.
• 1 year experience in customer service with some cash handling.
• Proficient data entry and record maintenance.
• Five or more years in customer service with cash handling (preferred).
• College coursework in Business Administration, Accounting, Finance or related field (preferred).
• Ability to speak, read and write a second language (preferred).
• Knowledge of local government operations (preferred).

Responsabilités

• Assist customers with water, sewer, and sanitation accounts, transfers, and finalizations.
• Sort water bill payments from drop boxes and mail.
• Provide email/phone/in-person customer support and explain rate ordinances.
• Submit documents for leak adjustments and research billing issues.
• Input inspection requests for meter usage questions.
• Balance and post daily deposits and reconcile revenues.

Connaissances

Customer service

Data entry

Communication

De-escalation

Time management

Problem solving

Formation

High school diploma or GED

College coursework in Business Administration, Accounting, Finance or related field

Outils

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Microsoft Word

Adobe Pro

Description du poste

City of Fort Smith in Arkansas seeks a Customer Service/Billing Specialist to handle water-related accounts, payments, and inquiries. The role supports the Supervisor and ensures accurate postings, deposits, and adherence to city policies.

The position requires strong communication, data entry skills, and experience with cash handling. A customer-friendly, reliable team member is essential for daily operations in a city department.