Water Bill Support Specialist

Inframark; Augusta (LA); On-site; USD 28,000 - 42,000; Full time

Job summary

Inframark is seeking a Customer Service Representative in Plaquemines Parish to handle and process incoming calls and requests related to water bills. The role emphasizes accuracy in data entry, billing processes, and customer communication in a busy office setting.

The ideal candidate will have a High School Diploma or GED with at least one year of related experience, basic Microsoft Office skills, and the ability to read meters and perform simple cash handling.

Qualifications

• High School Diploma or GED and 1-year related experience.
• Basic proficiency with Microsoft Office applications & internet.
• Ability to work with basic office equipment & phone systems.
• Ability to type 35 WPM, including Alpha-numeric keys & 10 key-machine.
• Working knowledge of billing & payment processing.

Responsibilities

• Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person.
• Fills out necessary paperwork associated with each transaction.
• Generates reports as needed.
• Refers service failure complaints to designated departments for investigation.
• Inputs information regarding inspections and payments.
• Prepares basic correspondence with customers.
• May be responsible for maintaining a cash drawer and processing cash payments.
• Other duties as assigned.

Skills

Typing 35 WPM

Cash handling

Microsoft Office

Alpha-numeric entry

Map-reading

Meter reading

Billing & payment processing

Customer communication

Education

High School Diploma or GED

Tools

Microsoft Office

10-key calculator

Job description

Inframark is seeking a Customer Service Representative in Plaquemines Parish to handle and process incoming calls and requests related to water bills. The role emphasizes accuracy in data entry, billing processes, and customer communication in a busy office setting.

The ideal candidate will have a High School Diploma or GED with at least one year of related experience, basic Microsoft Office skills, and the ability to read meters and perform simple cash handling.