Customer Service Representative

Inframark; Augusta (LA); On-site; USD 28,000 - 42,000; Full time

Job summary

Inframark is seeking a Customer Service Representative in Plaquemines Parish to handle and process incoming calls and requests related to water bills. The role emphasizes accuracy in data entry, billing processes, and customer communication in a busy office setting.

The ideal candidate will have a High School Diploma or GED with at least one year of related experience, basic Microsoft Office skills, and the ability to read meters and perform simple cash handling.

Qualifications

• High School Diploma or GED and 1-year related experience.
• Basic proficiency with Microsoft Office applications & internet.
• Ability to work with basic office equipment & phone systems.
• Ability to type 35 WPM, including Alpha-numeric keys & 10 key-machine.
• Working knowledge of billing & payment processing.

Responsibilities

• Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person.
• Fills out necessary paperwork associated with each transaction.
• Generates reports as needed.
• Refers service failure complaints to designated departments for investigation.
• Inputs information regarding inspections and payments.
• Prepares basic correspondence with customers.
• May be responsible for maintaining a cash drawer and processing cash payments.
• Other duties as assigned.

Skills

Typing 35 WPM

Cash handling

Microsoft Office

Alpha-numeric entry

Map-reading

Meter reading

Billing & payment processing

Customer communication

Education

High School Diploma or GED

Tools

Microsoft Office

10-key calculator

Job description

CUSTOMER SERVICE REPRESENTATIVE

Inframark is looking for an experienced customer service representative to join our team in Plaquemines Parrish. You would be responsible for handling and processing incoming calls and requests from customers related to water bills.

RESPONSIBILITIES

• Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person.
• Fills out necessary paperwork associated with each transaction. Generates reports as needed.
• Refers service failure complaints to designated departments for investigation.
• Inputs information regarding inspections and payments.
• Prepares basic correspondence with customers.
• May be responsible for maintaining a cash drawer and processing cash payments.
• Other duties as assigned.

Education/Experience:

High School Diploma or GED and 1-year related experience.

Technical:

Basic proficiency with Microsoft Office applications & internet. Ability to work with basic office equipment & phone systems. Ability to work with numbers, including calculations & cash handling. Ability to type 35 WPM, including Alpha-numeric keys & 10 key-machine. Other technical skills (specific to role and location): Basic map reading ability. Ability to read meters. Working knowledge of billing & payment processing.

Communication:

Communicates clearly & professionally. Contributes to a positive internal & external customer experience. Willing to help others. Maintains composure in challenging situations.

Problem Solving & Quality:

Pays attention to detail. Identifies & solves problems. Escalates issues accordingly. Checks work for quality.

Managing For Results:

Works well with supervision. Takes projects to completion. Follows all company policies & SOPs. Manages multiple tasks.

Leadership & Initiative:

Demonstrates a positive attitude. Acts in accordance with company vision, mission & values. Takes accountability for own performance. Willing to take on additional assignments.

PHYSICAL DEMANDS

The work environment is characteristic of an office environment: sitting, standing, walking, bending and lifting are required to perform job responsibilities. The employee must occasionally lift and move up to 20 lbs.