Water Billing & Accounts Support Specialist

City of Plantation; Fort Lauderdale (FL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Onsite clinic

Health insurance

Wellness program

Comprehensive benefits

Job summary

City of Plantation is seeking a detail-oriented clerical and accounting professional for water and wastewater billing and collections. The role handles inquiries, processes payments, and maintains billing records to ensure timely and accurate service charges.

Responsibilities include resolving account issues, preparing payment plans, and supporting the cashier function. Requires strong data entry skills, attention to detail, and proficiency with billing software.

Qualifications

• Knowledge of accounting principles as applied to utility billing.
• Experience with customer inquiries and problem resolution.
• Proficiency in Microsoft Office and billing systems.

Responsibilities

• Process billing and payment data and generate bills.
• Respond to inquiries and complaints regarding water and wastewater services.
• Investigate delinquent accounts and prepare payment plans.
• Maintain and reconcile billing records and deposits.
• Assist customers in person and by phone with payments and disputes.
• Generate reports from billing data and verify accuracy.

Skills

Accounting basics

Customer service

Data entry

Microsoft Outlook

Communication

Education

High school diploma

Accounting coursework

Tools

Billing software

MS Excel

Job description

City of Plantation is seeking a detail-oriented clerical and accounting professional for water and wastewater billing and collections. The role handles inquiries, processes payments, and maintains billing records to ensure timely and accurate service charges.

Responsibilities include resolving account issues, preparing payment plans, and supporting the cashier function. Requires strong data entry skills, attention to detail, and proficiency with billing software.