Water Utility Billing & Collections Specialist

City of Plantation; Plantation (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

City of Plantation in Florida seeks a non-exempt Clerk to handle clerical and accounting work in the billing and collection of water and wastewater fees. You will receive inquiries, process payments, and maintain account records with attention to detail and accuracy.

Ideal candidates have a high school diploma with accounting or clerical experience. Bilingual skills are preferred. Must be proficient with computers and billing systems, and may serve as a backup cashier for daily postings.

Qualifications

• Graduation from a standard high school or equivalent, with formal training or experience in accounting, clerical work and public relations.

Responsibilities

• Process delinquent accounts and establish payment plans.
• Assemble summaries of account histories with detailed backup for recommendations.
• Research data to determine account ownership and lien values.
• Review billing register and produce bills to be mailed to customers.
• Administer and monitor payment plan agreements and document conversations.
• Receive inquiries regarding water bills and account details.
• Enter data from meter readings into the billing system and troubleshoot uploads.
• Backup to cashier for accepting payments and posting to accounts.
• Provide assistance to customers regarding payments by credit cards and ACH.
• Data entry of payments and research to apply to correct accounts.
• Receives and disposes of inquiries and complaints about services.
• Assist customers in person and by phone; operate office equipment.
• Maintain complex records and prepare reports.

Skills

Accounting

Clerical work

Billing

Customer service

Data entry

Microsoft Outlook

Phone support

Bilingual

Education

High School Diploma

Tools

Billing software

Microsoft Excel

Job description

City of Plantation in Florida seeks a non-exempt Clerk to handle clerical and accounting work in the billing and collection of water and wastewater fees. You will receive inquiries, process payments, and maintain account records with attention to detail and accuracy.

Ideal candidates have a high school diploma with accounting or clerical experience. Bilingual skills are preferred. Must be proficient with computers and billing systems, and may serve as a backup cashier for daily postings.