Water Billing & Account Support Specialist II

Cobb County Fire and Emergency Services; Marietta (GA); On-site; USD 25,000 - 30,000; Full time

Job summary

Cobb County Government seeks a Water Customer Service Specialist II to support daily water accounts and billing operations. You will handle billing adjustments, refunds, and payment plans while maintaining accurate records in the billing system.

The role emphasizes customer service, data accuracy, and coordination with field staff to ensure timely service and compliance with department policies.

Qualifications

• High school diploma or GED required, with relevant utility billing exposure.
• Two years of experience in utility billing and collections preferred.
• Strong communication and problem-solving skills for customer issues.

Responsibilities

• Provides customer service and information on water accounts and billing.
• Enters charges, deposits, and updates in the billing system and processes payments.
• Evaluates leak adjustments and billing exceptions; notifies customers accordingly.
• Enters service orders, verifies meter readings, and closes completed orders.
• Handles online requests to establish and finalize services and notifies customers.

Skills

Customer service

Billing systems

Account management

Data entry

Education

High School Diploma or GED

Tools

Billing software

Job description

Cobb County Government seeks a Water Customer Service Specialist II to support daily water accounts and billing operations. You will handle billing adjustments, refunds, and payment plans while maintaining accurate records in the billing system.

The role emphasizes customer service, data accuracy, and coordination with field staff to ensure timely service and compliance with department policies.