Account Services Technician - Water System

Fayette Chamber of Commerce (GA); Fayetteville (GA); On-site; USD 39,000 - 48,000; Full time

Job summary

Fayette Chamber of Commerce (GA) is seeking a full-time specialist to support customer account setup, final bill processing, and general customer care operations. You will handle meter data, service changes, and communications with field technicians to ensure accurate billing and timely service.

The role requires basic math, written communication, and 1–2 years in a similar environment, plus a GA driver’s license. Salary starts at $43,462.11 with benefits in Fayette County, GA.

Qualifications

• Read, write and perform basic math calculations.
• 1–2 years of experience in a similar role.
• Valid driver’s license issued by the State of Georgia.

Responsibilities

• Completes specialized analytic functions in billing software for creating new service location accounts and new customer records.
• Inputs meter installation and change-out records and ensures accurate billing codes.
• Directs work with field technicians on customer support, service restoration, and meter installations.
• Answers customer calls and handles inquiries about balances, consumption, new services or terminations.

Skills

Math skills

Reading and writing

Customer service

Job description

This is a full-time position with benefits. This position is responsible for customer account set-up, assisting with final bills and participating in customer support operations.

Major Duties Include But Are Not Limited To

• Completes specialized analytical functions in the utility billing software relating to creating new service location accounts, new customer records and assigns utility billing service coding, and final bill accounts.


• Inputs new meter installation and meter change-out records and ensures utility billing charge codes for accurate utility billing. Maintains meter purchases, meter installation and new meter account records for financial reporting for annual audit.


• Initiates and directs work with field technicians regarding customer support requests, restoration of service, hydrant flushing and meter installations. Creates, analyzes, and documents field technician service orders to ensure account accuracies.


• Answers customer calls and addresses customer care inquiries for account balance or consumption inquiries, new service or termination requests and other account changes.


• Maintains all Water System customer care email correspondence.


• Inputs customer account name changes, billing address changes, e-bill request, and delivery method updates to ensure accurate water bill delivery.


• Issues unmetered water permits, maintains records of water usage and monitors outstanding permits.


• Post daily meter readings in final bill process for terminated accounts.


• Assist with bulk mail processing; sorting, opening, and verifying and processing mailed payments. Assists with stuffing water bill and other mailroom tasks. Assists with utility billing processes.

Minimum Qualifications

• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.


• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.


• Possession of or ability to readily obtain a valid driver's licenses issued by the State of Georgia for the type of vehicle or equipment operated.

Starting Salary - $43,462.11

Fayette County, GA