Water Customer Service Supervisor: Lead & Train Team

Cobb County Government; Marietta (GA); On-site; USD 52,000 - 76,000; Full time

Job summary

Cobb County Government is seeking a Water Customer Service Supervisor to lead a team of Customer Service Specialists and handle escalated and complex customer issues. You will assign workloads, monitor performance, provide training, and ensure adherence to policies and service standards.

The role requires a High School Diploma or GED and at least five years in customer service with two years in a lead role.

Qualifications

• High School Diploma or GED required; five years of customer service experience.
• Includes cashiering/processing transactions with two years in a lead role.

Responsibilities

• Supervises, directs and evaluates staff; assigns and prioritizes work.
• Trains staff; conducts QA/QC reviews of service interactions.
• Prepares reports and maintains records for departmental operations.
• Handles escalated customer issues with active listening and resolution.

Skills

Customer service

Leadership

Staff training

Conflict resolution

Performance management

Education

High School Diploma or GED

Job description

Cobb County Government is seeking a Water Customer Service Supervisor to lead a team of Customer Service Specialists and handle escalated and complex customer issues. You will assign workloads, monitor performance, provide training, and ensure adherence to policies and service standards.

The role requires a High School Diploma or GED and at least five years in customer service with two years in a lead role.