Water Accounts Leader - Strategic Growth & Client Success

NSF; Ann Arbor (MI); Hybrid; USD 90,000 - 130,000; Full time

Job summary

NSF is seeking an Account Management Leader in Ann Arbor, MI. You will guide a high-performing team to deliver exceptional service, maximize client satisfaction, and build long-term partnerships.

The role involves collaborating with cross-functional teams to meet annual budgets and drive revenue within existing accounts. The ideal candidate will have strong leadership, strategic thinking, and a proven track record in account management and client services, with experience in CRM systems and

Qualifications

• Bachelor’s degree in Business, Marketing, or related field or equivalent work experience.
• 5+ years in account management or client services.
• Proven experience leading teams and driving performance.
• Strong understanding of sales processes and customer relationship management.

Responsibilities

• Lead and mentor a team of account managers to meet budgets and goals.
• Oversee client relationships to ensure satisfaction and retention.
• Collaborate with cross-functional teams to deliver projects on time.
• Develop strategies to grow revenue within existing accounts.
• Track KPIs and address client escalations promptly.
• Represent NSF at industry events and foster partnerships.

Skills

Leadership

Strategic thinking

Communication skills

Problem solving

CRM proficiency

Education

Bachelor’s degree in Business/Marketing or related field

Tools

Salesforce

HubSpot

Job description

NSF is seeking an Account Management Leader in Ann Arbor, MI. You will guide a high-performing team to deliver exceptional service, maximize client satisfaction, and build long-term partnerships.

The role involves collaborating with cross-functional teams to meet annual budgets and drive revenue within existing accounts. The ideal candidate will have strong leadership, strategic thinking, and a proven track record in account management and client services, with experience in CRM systems and