Insurance Account Manager & Team Lead

Johnaveryagency; Ann Arbor (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

License Reimbursement

Salary Plus Commission

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

John Avery - State Farm Agent in Ann Arbor, MI, is seeking an Account Manager to balance hands-on sales and service responsibilities with team oversight and office management. This licensed role requires someone who can communicate expectations, resolve issues, and keep operations running smoothly while maintaining a supportive, team‑oriented culture.

You’ll lead the team, provide performance feedback, and help ensure goals are met while delivering outstanding service and contributing to sales

Qualifications

• Active insurance licenses required.
• Experience in insurance, customer service, sales, or office management preferred.
• Prior leadership experience.
• Strong organizational skills with attention to detail.
• Professional, approachable communication style.
• Ability to take initiative and motivate others.

Responsibilities

• Deliver excellent customer service through phone, email, and in-person interactions.
• Assist with sales conversations, policy changes, and cross-selling when appropriate.
• Hold team members accountable to goals and expectations; follow up on performance.
• Serve as a liaison between the agent and the team, helping communicate priorities and provide support.
• Monitor agency workflows and help maintain operational efficiency.
• Support the agent in reviewing files, catching details, and ensuring compliance.
• Help manage daily office needs and serve as a go-to resource for both team members and clients.

Skills

Active insurance licenses

Leadership experience

Strong organizational skills

Professional communication

Initiative

Customer service experience

Job description

John Avery - State Farm Agent in Ann Arbor, MI, is seeking an Account Manager to balance hands-on sales and service responsibilities with team oversight and office management. This licensed role requires someone who can communicate expectations, resolve issues, and keep operations running smoothly while maintaining a supportive, team‑oriented culture.

You’ll lead the team, provide performance feedback, and help ensure goals are met while delivering outstanding service and contributing to sales