Watch Desk Systems Analyst — 24/7 Mission-Critical Ops

Intelliforce-IT Solutions Group, LLC.; San Antonio (TX); On-site; USD 161,000 - 207,000; Full time

Benefits offered by this job

PTO & federal holidays

Medical plans

401(k) plan

Bonuses & recognition

Team activities

Job summary

Intelliforce-IT Solutions Group, LLC is seeking a Watch Desk Systems Analyst in Texas. This role supports a 24x7 mission environment, coordinating with Tier 2/3 teams and management to ensure system health, data flows, and incident response align with mission needs.

The position emphasizes proactive monitoring, incident management, SOP development, and effective communication with engineers and customers. A Top Secret with Polygraph clearance and US citizenship are required.

Qualifications

• Clearance: Top Secret Clearance with Polygraph, must be active.
• Citizenship: Must be a U.S. Citizen.
• Bachelor’s degree in Systems Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline.
• Five additional years of Systems Engineering experience may be substituted for the bachelor’s degree.
• Security+ certification, or willingness to obtain it within six months.

Responsibilities

• Monitor operating systems, applications, services, and production environments for availability, health, and performance.
• Use dashboards, logs, alerts, and system metrics to identify abnormal behavior and emerging issues.
• Troubleshoot Linux operating systems, applications, data flows, and basic network issues.
• Monitor data ingestion and processing pipelines and investigate interruptions or performance problems.
• Create, update, and maintain incident tickets throughout the troubleshooting process.
• Document troubleshooting actions, results, incident timelines, and operational status.
• Follow Tier 1 procedures and escalate unresolved issues to Tier 2/3 or management.

Skills

Linux

System troubleshooting

Network troubleshooting

Incident management

SOP development

24x7 operations

Documentation

Education

Bachelor's degree in Systems Engineering or related field

Tools

Jira

Confluence

Docker

Kubernetes

Elasticsearch

Redis

NiFi

Nagios

Grafana

Prometheus

Job description

Intelliforce-IT Solutions Group, LLC is seeking a Watch Desk Systems Analyst in Texas. This role supports a 24x7 mission environment, coordinating with Tier 2/3 teams and management to ensure system health, data flows, and incident response align with mission needs.

The position emphasizes proactive monitoring, incident management, SOP development, and effective communication with engineers and customers. A Top Secret with Polygraph clearance and US citizenship are required.