Watch Brand Customer Experience Specialist

Lumesse; Miami (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with employer match

Life insurance

Paid time off (PTO)

Job summary

Swatch Group (U.S.) Inc. is seeking a self-motivated Customer Service Specialist to provide excellent service to our watch brands such as Omega, Tissot, Longines, Hamilton and Swatch. You'll work with clients, sales reps and end-consumers in a varied environment.

Responsibilities include answering inquiries, processing orders in SAP, updating records, coordinating with internal teams, and ensuring timely follow-up. Proficiency in Microsoft Office and strong communication are essential.

Qualifications

• Excellent communication skills, both verbal and written.
• Proficient in Microsoft Office.
• Experience or knowledge of SAP is a plus.
• Ability to multi-task and stay accurate under pressure.
• Highly organized with strong follow-up skills.
• Flexible to work additional hours during peak periods.
• Team player who works well in fast-paced environments.
• Willingness to learn new tasks for upward growth.

Responsibilities

• Answer customer inquiries including general information and pricing.
• Use product knowledge to provide service and build relationships.
• Provide support to brands and re-sellers.
• Update customer records in SAP and other systems.
• Respond to emails, calls, and in-person inquiries.
• Process orders and provide shipping status; coordinate with internal teams.
• Research and respond to inquiries; ensure timely follow-up.

Skills

Verbal communication

Written communication

Multi-tasking

High organization

Team player

Flexibility

Fast-paced environment

Learn new tasks

Education

High School Diploma or GED

Tools

Microsoft Office

SAP

Job description

Swatch Group (U.S.) Inc. is seeking a self-motivated Customer Service Specialist to provide excellent service to our watch brands such as Omega, Tissot, Longines, Hamilton and Swatch. You'll work with clients, sales reps and end-consumers in a varied environment.

Responsibilities include answering inquiries, processing orders in SAP, updating records, coordinating with internal teams, and ensuring timely follow-up. Proficiency in Microsoft Office and strong communication are essential.