Customer Service Representative

Lumesse; Secaucus (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) match

PTO (paid time off)

Extended PTO

Holiday pay

Life insurance

Disability insurance

Flexible Spending Account

Employee discount

Internal transfers

Referral bonus

Job summary

The Swatch Group, in the United States, is seeking a Customer Service Representative for the After Sales Service Department. You will handle a variety of in-coming calls, provide repair estimates, and keep customers informed on service and repair orders status.

The role requires working on-site in New Jersey, with responsibilities spanning inquiries, data entry in SAP, parts inventory, and cross‑department coordination to ensure customer satisfaction.

Qualifications

• Ability to work under pressure.
• Flexibility.

Responsibilities

• Research and respond to customer inquiries in person, phone and e-mail.
• Issue repair estimates and provide customers with repair process related information.
• Review and update customer records in SAP.
• Maintain parts inventory and its replenishment.
• Resolve problems through partnerships with appropriate parties/department heads.
• Perform due diligence on customer inquiries through oral and written communication.
• Research timepieces and parts in the SAP.
• Assure the highest level of customer satisfaction including timely and adequate follow up process.

Skills

Ability to work under pressure

Flexibility

Job description

The Swatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components.

Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with a sophisticated boutiques under the name of Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries.

Position purpose: The Swatch Group (U.S.) is currently looking for a qualified candidate in our After Sales Service Department to handle a variety of in-coming calls from our consumers. The Customer Service Representative is responsible for customer inquiries within the Watch Service Department, while properly processing watch repairs. This position is a first point of contact with customers and their concerns related to service and repair orders status.

Responsibilities:

• Research and respond to customer inquiries in person, phone and e-mail.
• Issue repair estimates and provide customer with repair process related information.
• Review and update customer records on computerized data base, SAP system.
• Maintain parts inventory and its replenishment.
• Resolve problems through partnerships with appropriate parties/department heads.
• Perform due diligence on customer inquiries through oral and written communication.
• Research timepieces and parts in the SAP.
• Assure the highest level of customer satisfaction including timely and adequate follow up process.

#SGUSC

Profile

Requirements:

• Ability to work under pressure
• Flexibility

The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability.

Professional requirements

Hours: Monday thru Friday 9:30am - 6:00pm, with overtime depending on the need of the business

Work environment: On- site

• Excellent medical, dental and vision insurance (eligible 1st of the month following 30 days, generous employer contribution)
• Immediate participation in the 401(k) and 100% vested employer match after one year of employment
• 18 PTO days per year, 23 PTO after 5 years
• 7 days per year of extended paid time off for medical, parental and military leave
• Holiday pay
• Company paid life insurance and Long Term Disability
• Voluntary Flexible Spending Account, Short Term Disability, Accident/Hospital Indemnity insurance
• Employee product discount
• Internal transfer and growth potential
• $500 Employee Referral Bonus program

For more information please see https://transparency-in-coverage.uhc.com/