Customer Service Representative

Swatch Group; Secaucus (NJ); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Excellent medical, dental, and vision

401(k) with employer match

PTO 18 days per year

Extended PTO after 5 years

Holiday pay

Life insurance and long-term disabled

Flexible Spending Account options

Employee product discount

Referral bonus program

Job summary

The Swatch Group (U.S.) is seeking a qualified Customer Service Representative for our After Sales Service Department to handle a variety of in-coming calls from consumers. You will process watch repairs, provide repair estimates, and be the first point of contact for service and repair orders status.

Job location: Metro Way 55, Secaucus, NJ. Hours: Mon–Fri 9:30am–6:00pm with overtime as needed. On-site work environment with comprehensive benefits.

Qualifications

• Customer service oriented approach
• Attention to detail and accuracy in records
• Administrative skills and ability to manage multiple tasks
• Ability to work under pressure and meet deadlines
• Proficiency with SAP and MS Office software
• Flexibility to adapt to changing priorities

Responsibilities

• Research and respond to customer inquiries in person, phone and e-mail
• Issue repair estimates and provide repair process related information
• Review and update customer records in SAP
• Maintain parts inventory and replenishment
• Resolve problems through partnerships with appropriate departments
• Perform due diligence on customer inquiries through oral and written communication
• Research timepieces and parts in SAP
• Assure the highest level of customer satisfaction including timely and adequate follow up process

Skills

Customer service approach

Attention to detail

Administration skills

Ability to work under pressure

Flexibility

Tools

SAP

MS Office

Job description

The Company

The Swatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components.

The Company

The Swatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components. Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with a sophisticated boutiques under the name of Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries.

Job Description

Position purpose

The Swatch Group (U.S.) is currently looking for a qualified candidate in our After Sales Service Department to handle a variety of in-coming calls from our consumers. The Customer Service Representative is responsible for customer inquiries within the Watch Service Department, while properly processing watch repairs. This position is a first point of contact with customers and their concerns related to service and repair orders status.

Responsibilities

• Research and respond to customer inquiries in person, phone and e-mail
• Issue repair estimates and provide customer with repair process related information
• Review and update customer records on computerized data base, SAP system
• Maintain parts inventory and its replenishment
• Resolve problems through partnerships with appropriate parties/department heads
• Perform due diligence on customer inquiries through oral and written communication
• Research timepieces and parts in the SAP
• Assure the highest level of customer satisfaction including timely and adequate follow up process

Profile

Requirements

• Customer service approach
• Attention to detail
• Administration skills
• Ability to work under pressure
• Computer skills: SAP; MS Office
• Flexibility

The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability.

Professional Requirements

Hours: Monday thru Friday 9:30am - 6:00pm, with overtime depending on the need of the business

Work environment: On- site

Benefits

• Excellent medical, dental and vision insurance (eligible 1st of the month following 30 days, generous employer contribution)
• Immediate participation in the 401(k) and 100% vested employer match after one year of employment
• 18 PTO days per year, 23 PTO after 5 years
• 7 days per year of extended paid time off for medical, parental and military leave
• Holiday pay
• Company paid life insurance and Long Term Disability
• Voluntary Flexible Spending Account, Short Term Disability, Accident/Hospital Indemnity insurance
• Employee product discount
• Internal transfer and growth potential
• $500 Employee Referral Bonus program

For more information please see https://transparency-in-coverage.uhc.com/

Job Location: Metro Way 55, 07094 Secaucus NJ, United States (New Jersey)

Company Address: The Swatch Group (U.S.) Inc. 800 Waterford Way Suite 1000 Miami, FL 33126 USA