Retail Sales Associate

Lumesse; Lancaster (Lancaster County); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with employer match

Company paid life insurance

18 days of PTO per year

Sick time bucket + extended paid time

Job summary

Swatch Group is the world’s leading luxury watchmaker with a portfolio of prestigious brands. This Sales Associate role at Hamilton boutique focuses on delivering exceptional client service, driving sales, and supporting merchandising while safeguarding company assets.

You will engage with customers, maintain an attractive store environment, and collaborate with management to hit sales targets, including weekend and holiday shifts as needed.

Qualifications

• Must have High School Diploma or equivalent.
• Must possess strong luxury retail jewelry and timepiece experience.
• 3–5 years of experience in a sales position, specialty luxury retail preferred.
• Able to work well as a team in a fast-paced, energetic environment.

Responsibilities

• Provide a unique and special experience to all clients.
• Reach and exceed sales goals.
• Maintain and grow existing clients; track milestones and preferences.
• Assist in sales process per store protocols.
• Communicate customer requests to management.
• Submit daily sales and reconciliation reports.
• Assist in stocking and replenishing merchandise.

Skills

Luxury retail

Customer service

Team player

Sales goals

Bilingual (plus)

Education

HS Diploma

Tools

Computer literacy

Job description

Swatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components.

Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashätte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashätte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries.

Job Description

As a Sales Associate at Hamilton, you will deliver exceptional customer service in line with brand standards while driving sales, supporting merchandising efforts, and protecting company assets. In this role, you will contribute to client outreach initiatives, help build brand awareness, and assist with the day-to-day operations of the boutique. You will also collaborate closely with the management team to achieve customer service excellence and meet sales objectives.

Profile

Duties and Responsibilities

• Provide a unique and special experience to all clients
• Reach & exceed your sales goals
• Maintain and grow existing clients; keep records of milestones and client’s tastes and goals for future purchases
• Assist in sales process as per established store protocols
• Communicate customer requests to management.
• Assist in the submission of daily reports and sales reconciliation reports
• Assist in processing and replenishing merchandise and monitoring counter stock.
• Develop existing client base and reach new prospects through networking and outreach
• Provide superior after-sale service to all clients
• Provide the highest level of client service through personalized contact in product maintenance
• Use product knowledge and selection to provide exceptional service and build customer relationships
• Team-oriented
• Actively support securing company assets through effective Loss Prevention in compliance with company policies and procedures
• Greet customers in a timely, professional and personable manner
• Actively maintain the store appearance including keeping merchandise neatly organized and attractively displayed.
• All other duties assigned by Management

Requirements

Education and Experience Requirements

• Must have High School Diploma and/or equivalent
• Must possess a strong luxury retail jewelry and time piece experience
• All applicants should have 3-5 years of experience in a sales position, specialty luxury retail preferred
• Driven to deliver superior service by exceeding customer expectations
• Able to work well as a team player in a very fast-paced, energetic environment
• Able to achieve sales goals and be goal oriented
• Excellent verbal and interpersonal skills
• Be a self-starter and use good judgment in all situations
• Must be able to work well as a team player in a fast-paced, energetic environment
• Must be able to sustain level of professionalism; friendly demeanor;
• The ability to work well with all levels of internal management and staff
• Must be able to demonstrate basic computer literacy
• Flexible to retail working hours including availability on weekends and holidays.
• Ability to multi-task and handle changing priorities
• Able to work well with minimal supervision; self-starter
• Bilingual is a plus

This is primarily an active position, which requires the Sales Associate to have the ability to stand approximately 5 – 8 hours per day usually 5 – 7 days per week. During peak sale periods (e.g. Holiday, Special Events), will work for long periods throughout a 1 – 12 hour day. May be required to climb ladder or ascend/descend stairs in order to stock and/or acquire merchandise for sale. Required to lift items weighing 5 – 25 lbs regularly. In certain circumstances, weights may be higher. Required to work an average of 48 hours per week. Operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

Benefits Program

The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability.

• Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days; generous employer contribution)
• Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution)
• Company paid life insurance and Long Term Disability
• 18 days of PTO per year
• Special bucket of sick time per year extended paid time for medical, parental and military leave
• Holiday pay
• Voluntary FSA, STD, Accident/Hospital Indemnity insurance