Watch Service Concierge — Customer Support & Repairs

OMEGA SA; New York (NY); On-site; USD 28,929 - 34,440; Full time

Benefits offered by this job

Health insurance

401(k) with match

Life insurance

Paid time off

Job summary

OMEGA is seeking a Customer Service Representative for the Watch Service Department. You will handle customer inquiries, process watch repairs, and act as the first point of contact for service-related issues, ensuring timely completion of repair orders and accurate CRM data.

Qualifications include 2+ years in customer service, strong communication, and proficiency with Excel/Word/PowerPoint; SAP knowledge is a plus. The role offers competitive benefits and a path within an iconic watch brand.

Qualifications

• Solid organizational and follow-up abilities; strong written and verbal communication.
• Experience in customer service environment (2+ years).
• Proficiency with Excel, Word and PowerPoint; SAP knowledge is a plus.

Responsibilities

• Answer customer inquiries via in-person, phone, and email.
• Provide repair estimates and information on repair processes.
• Ensure timely completion of watch service/repair processes.
• Manage repairs aging reports and update customer records in CIS database.
• Maintain and replenish parts inventory.
• Engage in CRM activities and drive business through CRM initiatives.

Skills

Organizational skills

Follow-up skills

Customer service excellence

Analytical skills

Excel

Word

PowerPoint

SAP experience

Tools

SAP

Excel

Word

PowerPoint

Job description

OMEGA is seeking a Customer Service Representative for the Watch Service Department. You will handle customer inquiries, process watch repairs, and act as the first point of contact for service-related issues, ensuring timely completion of repair orders and accurate CRM data.

Qualifications include 2+ years in customer service, strong communication, and proficiency with Excel/Word/PowerPoint; SAP knowledge is a plus. The role offers competitive benefits and a path within an iconic watch brand.