Warranty Troubleshooting Engineer – GIMS

ALTEN Technology USA; Auburn Hills (MI); Sur place; USD 60 000 - 90 000; Plein temps

Résumé du poste

ALTEN Technology USA is seeking a Warranty Troubleshooting Engineer to support warranty analysis and issue resolution for hub housing components using GIMS. The role focuses on identifying root causes, containment and corrective actions, and collaboration with design, manufacturing, quality, and suppliers.

Ideal candidates have a bachelor’s in mechanical/industrial/automotive engineering and 1–4 years in warranty or quality engineering, with strong analytical skills and attention to detail.

Qualifications

• Bachelor’s degree in Mechanical, Industrial, Automotive Engineering or related field.
• 1–4 years in warranty, quality, manufacturing, or engineering support roles.
• Exposure to warranty systems or issue tracking tools (GIMS preferred).
• Strong analytical and data interpretation skills.

Responsabilités

• Monitor and analyze warranty claims and field data related to hub housing and related components.
• Use GIMS to track issues, document root cause investigations, and manage corrective actions.
• Conduct failure analysis and troubleshooting on returned components and field reports.
• Collaborate with design, manufacturing, quality and supplier teams to determine root causes.
• Support development and validation of containment, corrective and preventive actions (CAPA).
• Prepare technical summaries, dashboards, and reports for management review.
• Participate in plant visits, teardown activities, and supplier investigations as needed.

Connaissances

Analytical skills

Data interpretation

Strong communication

Warranty knowledge

Formation

Bachelor’s degree in Mechanical/Industrial/Automotive Engineering

Outils

GIMS

Description du poste

We’re ALTEN Technology USA, an engineering company that provides solutions for engineering, technology, and product development projects. For decades, we’ve been helping our clients develop products that are changing the world, whether that’s by shaping the future of space exploration, saving lives with medical devices that set a new standard of care, or creating the fully autonomous electric taxi of tomorrow. Our team of more than 600 people works across industries including aerospace, medical devices and life sciences, unmanned systems and robotics, automotive OEM and tier 1 suppliers, commercial vehicle, electric vehicles, rail, and more. Our offices across the US have different industry focuses and engage with our clients in different ways, ranging from working on-site at client facilities to performing product development at our delivery centers.

ALTEN Group, our parent company, has been a leader in engineering and information technology for more than 30 years. ALTEN Group operates in 30 countries across Europe, North America, Asia, Africa and the Middle East and employs more than 36,000 people, 88% of whom are engineers. The company covers the whole development cycle and offers a choice of service levels, from technology consulting to complete project outsourcing.

When you join ALTEN Technology USA, you join a group of people passionate about collaborating to solve some of the world’s most technical engineering challenges. Our success is tied to taking care of our employees by building relationships and providing opportunities for mentorship and career growth. We offer comprehensive benefits for all full-time employees, including medical, dental, and vision insurance; a 401(k) plan with employer matching; paid time off (PTO); paid parental leave; and mentorship to help you take your career to the next level. You don’t have to take our word for it that we are a great place to work—we were named on the 2023 Top Workplaces list thanks to feedback from our proud employees.

We are seeking a Warranty Troubleshooting Engineer to support warranty analysis and issue resolution using a Global Issue Management System (GIMS). This role focuses on identifying, analyzing, and resolving hub housing–related warranty concerns, ensuring both immediate containment and long-term corrective actions.

This position sits at the intersection of warranty, quality, and engineering, making it well-suited for early- to mid-career engineers looking to build strong technical and analytical expertise within the automotive domain.

Key Responsibilities:

• Monitor and analyze warranty claims and field data related to hub housing and associated components
• Utilize GIMS to track issues, document root cause investigations, and manage corrective actions
• Conduct failure analysis and troubleshooting on returned components and field reports
• Collaborate with design, manufacturing, quality, and supplier teams to determine root causes
• Support development and validation of containment, corrective, and preventive actions (CAPA)
• Prepare technical summaries, dashboards, and reports for management review
• Participate in plant visits, teardown activities, and supplier investigations as needed

Required Qualifications:

• Bachelor’s degree in Mechanical, Industrial, Automotive Engineering, or a related discipline
• 1–4 years of experience in warranty, quality, manufacturing, or engineering support roles
• Basic understanding of automotive systems and components, especially structural or housing parts
• Exposure to warranty systems or issue tracking tools (GIMS preferred)
• Strong analytical and data interpretation skills

Preferred Qualifications:

• Experience with field/warranty data analysis
• Familiarity with root cause analysis and 8D problem-solving methodologies
• Exposure to manufacturing processes such as casting, machining, and assembly
• Understanding of supplier quality processes
• Experience with automotive OEMs or Tier 1 suppliers
• Structured problem-solving approach
• Strong attention to detail
• Technical curiosity and willingness to learn
• Effective written and verbal communication
• Ability to work in a fast-paced, issue-driven environment

ALTEN Technology is an Equal Opportunity Employer. Our Policy is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual’s age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.