Warranty Hub Housing Troubleshooting Engineer

ALTEN Technology USA; Auburn Hills (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

ALTEN Technology USA is seeking a Warranty Hub Housing Troubleshooting Engineer to analyze warranty claims and drive containment and long‑term corrective actions for hub housing issues.

You will work across engineering teams to identify root causes, document findings, and support CAPA development in a fast‑paced automotive environment.

Qualifications

• Bachelor’s degree in Mechanical, Industrial, Automotive Engineering or similar.
• 1–4 years of warranty, quality, manufacturing, or engineering support experience.
• Basic understanding of automotive systems and housing/structural parts.
• Experience or exposure to warranty systems or issue tracking tools (GIMS preferred).
• Strong analytical and data interpretation skills.

Responsibilities

• Monitor and analyze warranty claims and field data for hub housing.
• Use GIMS to track issues, document root causes, and manage CAPA actions.
• Perform failure analysis on returned parts and field reports.
• Collaborate with design, manufacturing, quality, and supplier teams.
• Prepare technical summaries, dashboards, and reports for management.

Skills

Analytical thinking

Data interpretation

Strong communication

Education

Bachelor's in Mechanical Engineering

Bachelor's in Industrial Engineering

Bachelor's in Automotive Engineering

Tools

GIMS

Job description

Warranty Hub Housing Troubleshooting Engineer

We’re ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life‑saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.

As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing.

When you join ALTEN Technology USA, you’ll collaborate on some of the world’s toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.

Position Summary

• Client is looking for a Warranty Hub Housing Troubleshooting Engineers to support warranty analysis and issue resolution using GIMS (Global Issue Management System).
• This role focuses on identifying, analyzing, and resolving housing‑related warranty concerns, ensuring rapid containment and long‑term corrective actions.
• The position sits at the intersection ofwarranty, quality, and engineering, making it ideal for junior‑to‑mid engineers looking to grow technical and analytical expertise within a global automotive OEM.

Key Responsibilities

• Monitor and analyzewarranty claims and field datarelated to hub housing and associated components
• UseGIMSto track issues, document root cause investigations, and manage corrective actions
• Performfailure analysis and troubleshootingon returned parts and field reports
• Collaborate withdesign, manufacturing, quality, and supplier teamsto identify root causes
• Support development and validation ofcontainment, corrective, and preventive actions (CAPA)
• Prepare technical summaries, dashboards, and reports for management review
• Support plant visits, teardown activities, and supplier investigations as required

Required Qualifications

• Bachelor’s degree inMechanical Engineering, Industrial Engineering, Automotive Engineering, or similar discipline
• 1–4 years of experiencein warranty, quality, manufacturing, or engineering support roles
• Basic understanding ofautomotive systems and components, particularly housings or structural parts
• Experience or exposure towarranty systems or issue tracking tools(GIMS preferred)
• Strong analytical and data interpretation skills

Preferred Qualifications

• Experience working withfield/warranty data analysis
• Familiarity with RCA,8D problem‑solving methodologies
• Understanding ofsupplier quality processes
• Automotive OEM or Tier 1 supplier experience
• Structured problem-solving
• Technical curiosity and learning mindset
• Effective written and verbal communication
• Ability to work in a fast‑paced, issue‑driven environment

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Compliance Notice: Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Drug Screening Requirement: As a federal contractor, Alten USA maintains a drug‑free workplace. All candidates selected for employment will be required to successfully complete a pre‑employment drug screening as a condition of hire.

As set forth in ALTEN Technology USA’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.