Warranty Technician (Residential Single Family)

Classica Homes; Charlotte (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Car allowance

Phone allowance

Job summary

Classica Homes in Charlotte, NC is seeking a Warranty Technician to serve as the on-site representative during warranty visits. You will perform punch-list style repairs, support trade partners, and keep homeowners informed of progress and next steps.

Based in the Charlotte area, you’ll navigate a fast-paced environment, work with the Warranty Team to uphold Classica's standards, and rely on your carpentry, communication, and organizational skills to deliver high-quality results.

Qualifications

• Experience in residential single-family construction with basic carpentry, door adjustments, drywall, and painting skills.
• Able to ascend/descend ladders and stairs, work in confined spaces like attics and crawlspaces, and lift 50 pounds.
• Written and verbal communication skills to build trust with homeowners, Warranty Team and Trade partners.
• Proficient reading/sending emails and scheduling updates (Outlook).
• Record items as completed from warranty tickets.
• Report progress to Warranty Coordinator, update notes daily from field using iPad or computer.
• Print warranty reports as needed. Self-schedule fill-in appointments.
• Own personal vehicle and tools to do the job.
• Ability to work independently and collaboratively, with customer-focused mindset.
• Willingness to learn and accept feedback.

Responsibilities

• Handle punch-list style repairs during warranty visits.
• Support scheduled Trade Partners on warranty items.
• Keep homeowners and the team updated on completed work and next steps.
• Document progress and closeout warranty tickets.
• Maintain organization of field notes and warranty reports.

Skills

Carpentry basics

Communication skills

Outlook proficient

Field technician

Own vehicle

Tools

Outlook

iPad

Laptop/PC

Job description

Classica Homes is a luxury custom home builder in the greater Charlotte area. We partner with leading architects to design homes around the way our homeowners live, and we've built our reputation on teamwork, integrity, and a highly personalized customer experience. Classica has been named one of Charlotte's Best Places to Work every year since 2013, has won Charlotte's Best Builder three times, and is a recipient of the Gold National Housing Quality Award, homebuilding's highest honor.

Role Description:

The Warranty Technician is a full-time field position based in Charlotte, NC. Working with our Warranty Team, you'll be the onsite representative of Classica Homes during 1-year and one-off warranty visits. You'll handle punch-list style repairs, support scheduled Trade Partners on warranty items, and keep homeowners and the team updated on completed work and next steps. All work is done within the Classica Homes Limited Warranty Agreement and Warranty Standards, with respect for the home and its cleanliness.

Qualifications:

• Experience in residential single-family construction with basic carpentry, door adjustments, drywall, and painting skills.
• Ability to ascend/descend ladders and stairs, to work in confined spaces such as attics and crawlspaces, and to lift 50 pounds such as a bucket of paint or move general furniture.
• Has written and verbal communication skills to effectively build trust with both Home Owners, Warranty Team and Trade partners.
• Ability to read and send email documents and schedule updates (Outlook Proficient).
• Record items as completed from warranty tickets.
• Report back to the Warranty Coordinator progress made.
• Update Structure notes for your items as needed daily from the field using iPad or computer. Print your own warranty reports as needed. Utilize reports in the field to self-schedule “fill in” appointments.
• Provide your own personal vehicle and tools to do the job.
• Must be able to work independently yet works well between all departmental teams, treats people with respect, listens letting others speak and seeks to understand them and has Customer Compassion.
• Work in a fast-paced environment with attention to details, follows through on commitments and Calm under pressure.
• Positive “Can do” attitude, multi-task orientated and willing to seek guidance and assistance when needed.
• Eager to learn new systems and processes, open to coaching, and values feedback as a way to grow.

What We Offer:

• A supportive team of fun, dedicated people.
• The opportunity to deliver remarkable homes across Charlotte.
• Work with the best trade partners in the industry.
• Competitive salary, team bonus program, automobile and phone allowance.
• Full benefits package including: Health, Dental, and Vision Insurance, Health Care Spending Account (HSA) or Flexible Spending Account (FSA), Life, Long- and Short-Term Disability Insurance, Paid Time Off, 401(k) with Company Match, Volunteer Program and Charitable Match Program, Education First – Classica Kids and Personal Growth opportunities.