Field Warranty Tech - Home Improvement Repairs & Care

PJ Fitz; Pittsburgh (Allegheny County); Hybrid; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid Training

Overtime

Company vehicle with gas card

EZ Pass

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k with company match

Company phone

Job summary

P.J. Fitzpatrick is seeking a Post-Install Customer Care Technician to diagnose and correct warranty and punch-list issues on products installed by PJ Fitzpatrick, including roofing, siding, doors, windows, and gutters.

This role requires hands-on problem solving, strong customer service, and the ability to manage schedules while maintaining vehicle and tools. Benefits include incentive opportunities and comprehensive coverage.

Qualifications

• Leak detection and resolution.
• Ability to identify troubleshoot problems.
• Offer solutions and deliver only the best customer service experience.
• Self-motivation and a desire to get the job done correctly.
• Ability to communicate recommendations for additional repairs and/or replacement solutions to the customer.
• Have patience with customers in need.

Responsibilities

• Troubleshoot and diagnose various home repair issues.
• Communicate repair needs and opportunities to customers.
• Balance the needs of the customer with the profitability of the project.
• Generate Sales leads for gutters, roofing, siding, trim, doors, windows and baths.
• Create and deliver detailed scopes of work and other forms.
• Accurately follow procedures.
• Maintain company vehicle and ensure regular maintenance.
• Deliver the highest level of excellence in customer service.
• Manage daily schedule with direction from Coordinator.
• Maintain active role in advancing product knowledge and best practices.

Skills

Leak detection

Troubleshooting

Customer communication

Self-motivation

Problem solving

Power tools

Job description

P.J. Fitzpatrick is seeking a Post-Install Customer Care Technician to diagnose and correct warranty and punch-list issues on products installed by PJ Fitzpatrick, including roofing, siding, doors, windows, and gutters.

This role requires hands-on problem solving, strong customer service, and the ability to manage schedules while maintaining vehicle and tools. Benefits include incentive opportunities and comprehensive coverage.