Warranty & Tech Support Specialist

XPEL Inc.; San Antonio (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

XPEL Inc. is seeking a Customer Service Representative II to enhance customer satisfaction through effective support in warranty, order management, and technical inquiries. The ideal candidate will handle inbound calls, manage warrant claims, and assist customers with our proprietary software.

Successful candidates will have at least 3 years of customer service experience, a high school diploma, and excellent interpersonal skills. This role is full-time and based in San Antonio, Texas.

Qualifications

• 3 years of high-level customer and technical support experience.
• Experience providing support through live chats and email preferred.
• Ability to communicate professionally and effectively.

Responsibilities

• Answer inbound calls and provide customer support.
• Monitor emails for orders and process in NetSuite.
• Assist with warranty claims processing.

Skills

Technical support

Customer service

Order management

Effective communication

Microsoft Office

Education

High School Diploma

Tools

NetSuite ERP

CRM programs

Job description

XPEL Inc. is seeking a Customer Service Representative II to enhance customer satisfaction through effective support in warranty, order management, and technical inquiries. The ideal candidate will handle inbound calls, manage warrant claims, and assist customers with our proprietary software.

Successful candidates will have at least 3 years of customer service experience, a high school diploma, and excellent interpersonal skills. This role is full-time and based in San Antonio, Texas.