Technical Support & Inbound CSR — Order & Outreach

XPEL, Inc.; San Antonio (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

XPEL, Inc. in San Antonio is seeking a Customer Service Representative to provide inbound phone support, technical assistance, and manage orders. The ideal candidate will have 2 years of experience in customer and technical support, a High School Diploma, and effective communication skills.

This role involves answering customer inquiries, assisting with software issues, and managing order fulfillment processes. XPEL values diversity and is an equal opportunity employer dedicated to creating an inclusive environment.

Qualifications

• 2 years of high-level customer and technical support experience.
• Experience providing support through live chats and email preferred.
• Excellent phone presence with high level of interpersonal and organizational skills.

Responsibilities

• Answer inbound calls and take appropriate action based on the type of call.
• Provide technical support for XPEL's proprietary software.
• Monitor email inboxes for inbound orders to be entered into NetSuite.

Skills

Customer support experience

Technical support experience

Knowledge of Microsoft Office

Effective communication

Education

High School Diploma

Tools

NetSuite ERP

Microsoft Teams

Job description

XPEL, Inc. in San Antonio is seeking a Customer Service Representative to provide inbound phone support, technical assistance, and manage orders. The ideal candidate will have 2 years of experience in customer and technical support, a High School Diploma, and effective communication skills.

This role involves answering customer inquiries, assisting with software issues, and managing order fulfillment processes. XPEL values diversity and is an equal opportunity employer dedicated to creating an inclusive environment.