Customer Experience Pro II - Technical & Order Support

XPEL, Inc.; San Antonio (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

XPEL, Inc. is seeking a Customer Service Representative II to enhance the customer experience through inbound and outbound phone support, warranty handling, and order management. The role requires 3 years of customer and technical support experience and proficient knowledge of Microsoft Office applications.

Key responsibilities include assisting with warranty claims, handling dealership support, and ensuring customer satisfaction through effective communications. Join XPEL to contribute to a diverse and inclusive environment.

Qualifications

• Must have 3 years of high-level customer and technical support experience.
• Experience providing support through live chats and email is preferred.
• Demonstrates professional communication skills.

Responsibilities

• Provide inbound and outbound phone support to customers.
• Assist with warranty claims and order management.
• Support customers with technical issues related to software.

Skills

Customer service

Technical support

Microsoft Office skills

Interpersonal skills

Organizational skills

Education

High School Diploma

Job description

XPEL, Inc. is seeking a Customer Service Representative II to enhance the customer experience through inbound and outbound phone support, warranty handling, and order management. The role requires 3 years of customer and technical support experience and proficient knowledge of Microsoft Office applications.

Key responsibilities include assisting with warranty claims, handling dealership support, and ensuring customer satisfaction through effective communications. Join XPEL to contribute to a diverse and inclusive environment.