Warranty Tech Support & Claims Coordinator

Bass Pro Shops; Springfield (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Bass Pro Shops is seeking a Warranty / Technician Service Administrator to manage dealer communications related to service, repair, and warranty for Tracker Marine Group products. You will work with TMBC stores and dealers to ensure timely responses.

The role coordinates the entire warranty claim process, supports Customer Relations, Parts and Advocacy teams, and handles multiple duties in a fast-paced marine service environment.

Qualifications

• Associates degree or 2+ years in recreational marine customer service or warranty administration
• Proficiency in MS Outlook and strong communication
• Experience servicing recreational boats and propulsion units

Responsibilities

• Responds to dealer communications for warranty and technical support
• Coordinates the warranty claim process to prevent escalation
• Assists Customer Relations, Parts and Advocacy teams as required
• All other duties as assigned

Skills

MS Outlook

Verbal communication

Written communication

Boat servicing experience

Organization

Customer service

Analysis / decision making

Education

Associates degree in Administration or Information Technology

Job description

Bass Pro Shops is seeking a Warranty / Technician Service Administrator to manage dealer communications related to service, repair, and warranty for Tracker Marine Group products. You will work with TMBC stores and dealers to ensure timely responses.

The role coordinates the entire warranty claim process, supports Customer Relations, Parts and Advocacy teams, and handles multiple duties in a fast-paced marine service environment.