Warranty Claims Specialist

MarineMax; Naples (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

MarineMax in Naples, FL is seeking a Warranty Administrator to handle the compilation and submission of dealer claims for warranty parts and labor.

You will manage pre-authorizations, review claims with service staff, ensure timely recall work, and coordinate with accounting to secure credits and accurate reporting.

This role requires attention to detail and strong communication across departments to maximize reimbursements.

Responsibilities

• Submit pre-authorizations to insure the maximum reimbursement for worked performed and for the highest possible approval ratio.
• Review pre-authorizations to insure expiration does not occur prior to claim submission.
• Appeal valid pre-authorization that were denied by the manufacturer.
• Reconcile work orders with pre-authorizations and make adjustments as needed to facilitate claim submission.
• Review claims for labor or material adjustments with service manager/service writer so that the customer and the appropriate MarineMax departments are aware of their financial obligation.
• Insure all parts requested by the manufacturer are returned within the timeframe specified by the manufacturer.
• Responsible for Collection of Warranty Credits.
• Negotiate and or appeal for adverse adjustments to claims implemented by manufacturers.
• Submit accurate and approved claims within the Manufacturer’s specified time limits.
• Insure timely answers from manufacturers through follow up of dealer’s claim.
• Insure recall notifications are initiated properly, work documented, and all work is completed.
• Research sublet orders and any other backup information necessary to file appropriate warranty claims.
• Train service writers and parts personnel in the proper procedure for warranty repairs, parts ordering, and pre-authorization submission.
• Work closely with the accounting department on warranty receivables to ensure prompt collection of credits due and the proper handling of credits.
• Reconcile manufacturer’s credits with both the pre-authorization and the actual cost of work performed.
• Prepare reports showing dollar volume of claims paid, claims requested, elapsed time for claim resolution, and outstanding claims.
• Continuously improve the timely and efficient collection of factory credits.
• Hire, train, motivate and monitor performance of warranty staff.
• All other duties as assigned

Job description

MarineMax in Naples, FL is seeking a Warranty Administrator to handle the compilation and submission of dealer claims for warranty parts and labor.

You will manage pre-authorizations, review claims with service staff, ensure timely recall work, and coordinate with accounting to secure credits and accurate reporting.

This role requires attention to detail and strong communication across departments to maximize reimbursements.