Warranty Tech Service Administrator

Bass Pro Shops; Springfield (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Bass Pro Shops is seeking a Warranty / Technician Service Administrator to manage dealer communications related to service, repair, and warranty for Tracker Marine Group products. You will work with TMBC stores and dealers to ensure timely responses.

The role coordinates the entire warranty claim process, supports Customer Relations, Parts and Advocacy teams, and handles multiple duties in a fast-paced marine service environment.

Qualifications

• Associates degree or 2+ years in recreational marine customer service or warranty administration
• Proficiency in MS Outlook and strong communication
• Experience servicing recreational boats and propulsion units

Responsibilities

• Responds to dealer communications for warranty and technical support
• Coordinates the warranty claim process to prevent escalation
• Assists Customer Relations, Parts and Advocacy teams as required
• All other duties as assigned

Skills

MS Outlook

Verbal communication

Written communication

Boat servicing experience

Organization

Customer service

Analysis / decision making

Education

Associates degree in Administration or Information Technology

Job description

POSITION SUMMARY:

The Warranty / Technician Service Administrator responds to all incoming dealer communications concerning service, repair, and warranty administration for Tracker Marine Group products.

ESSENTIAL FUNCTIONS:

• Responds to all incoming communications requesting warranty and technical support from Tracker Marine Group (TMG) dealers and Tracker Marine Boat Centers (TMBC) retail stores.
• Coordinates entire warranty claim process for concerns assigned, with the goal of preventing escalation of the concern toward consumer litigation.
• Assists TMG Customer Relations, Parts and Advocacy personnel as required.
• ALL OTHER DUTIES AS ASSIGNED.

EXPERIENCE/QUALIFICATIONS:

• Preferred Degree:Associates degree in Administration or Information Technology or two plus years of experience in recreational marine customer service, warranty administration or recreational boat manufacturing

KNOWLEDGE, SKILLS, AND ABILITY

• Strong computer system aptitude with proficiency in MS Outlook
• Excellent verbal and written communication skills
• Experience servicing recreational boats, trailers, propulsion units and related optional equipment
• Good organization skills and able to handle multiple tasks
• Excellent customer service skills
• Ability to analyze, recommend and take action

TRAVEL REQUIREMENTS:

• N/A

PHYSICAL REQUIREMENTS:

• Regular computer work, and sitting
• Occasional walking, standing, and lifting up to 50lbs

INDEPENDENT JUDGEMENT

• Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Full Time Benefits Summary:

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

We will be accepting applications on an ongoing basis.

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].

White River Marine Group