RV Warranty & Customer Experience Specialist

TAXA Inc; Texas; Presencial; USD 42.000 - 65.000; Jornada completa

Descripción de la vacante

Taxa Outdoors is seeking a Sales/Customer Service Specialist to be the first point of contact for customers needing assistance with service issues. The role involves handling warranty/technical inquiries via phone, email, and letters, while supporting sales and production teams to deliver outstanding customer service.

You will coordinate with the technical group and parts department to expedite repairs and parts for dealers, maintain timely communications, and liaise with vendors to ensure

Formación

• Minimum 2 years of customer service experience, preferably with RV repair or troubleshooting.
• High School Diploma or GED is required.
• Basic computer skills and good phone etiquette.

Responsabilidades

• Respond to phone calls, emails, letters, and other forms of communication from dealers and retail customers with regard to warranty / technical issues
• Support sales and production teams to provide the best customer service experience
• Resolve customer concerns and act as a liaison between the selling dealer and manufacturer warranty
• Coordinate with technical group with timeframe regarding repairs and issues being experienced by dealers and customers
• Coordinate with parts department to help expedite items to dealers and customers with elevated warranty status
• Constant contact with vendors

Conocimientos

Customer service

Phone etiquette

Problem solving

Educación

High School Diploma or GED

Descripción del empleo

Taxa Outdoors is seeking a Sales/Customer Service Specialist to be the first point of contact for customers needing assistance with service issues. The role involves handling warranty/technical inquiries via phone, email, and letters, while supporting sales and production teams to deliver outstanding customer service.

You will coordinate with the technical group and parts department to expedite repairs and parts for dealers, maintain timely communications, and liaise with vendors to ensure