Warranty Administrator - RideNow Austin

RideNow Group; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Base salary plus commission tied to w/

Additional benefits available

Job summary

RideNow Group is seeking a Warranty Administrator in Austin, TX to manage warranty claims, submit through brand systems, and coordinate with dealership teams. This role emphasizes accuracy and proactive follow-up to ensure timely processing and payments.

The ideal candidate will be comfortable with dealership software, attentive to details, and able to navigate showroom and service areas safely while keeping meticulous records and following manufacturer policies.

Qualifications

• Experience with dealership software and warranty processes.
• High level of accuracy and organization.
• Clear written and verbal communication skills.
• Ability to safely move through showroom, lots and service areas.

Responsibilities

• Review repair orders in DMS to gather required information.
• Submit warranty claims through brand online systems.
• Follow up with OEM on submitted claims and provide documents as needed.
• Coordinate with Service Department to clarify repair details.
• Notify staff about warranty parts returns and track completion.
• Monitor claims through credits and verify payments.
• Maintain organized records and ensure warranty policy compliance.

Skills

Strong computer skills

Attention to detail

Organizational skills

Written and verbal communication

Mobility around dealership premises

Tools

Lightspeed DMS

Job description

We are seeking a detail-oriented Warranty Administrator to manage and process warranty claims. This role is responsible for ensuring accurate claim submission, effective follow-up, and proper tracking of credits while maintaining clear communication with dealership staff.

This position is well suited for someone who is organized, comfortable working with dealership software, and experienced in the service or warranty side of a powersports dealership.

Key Responsibilities:

Access dealership Dealer Management Software (DMS) to review repair orders and gather required information.

Enter and submit warranty claims through brand online systems.

Follow up with OEM regarding submitted claims, answering questions and providing additional documentation when required.

Communicate with dealership Service Department staff to clarify repair details and obtain essential information.

Notify appropriate staff of required warranty parts returns and track completion.

Monitor claims through the crediting process and verify correct payment.

Maintain organized records and ensure compliance with manufacturer warranty policies.

Requirements

Qualifications:

Required

• Strong computer skills and comfort working with multiple software systems
• High level of attention to detail and organizational ability
• Clear written and verbal communication skills
• Must be able to safely and efficiently move through the dealership premises—including indoor showrooms, vehicle lots, and service areas—while maintaining awareness of moving vehicles, customer foot traffic, and showroom displays.
• Must be able to frequently bend, kneel, crouch, and reach to perform job duties.

Preferred

• Previous experience in a dealership environment with a focus on powersports.
• Experience working with Lightspeed DMS is strongly is strongly preferred
• Prior warranty administration or service department experience in powersports or automotive
• Base salary plus commission tied to cashiered warranty claims
• Additional benefits available (to be discussed during hiring process)

This position is based in Austin, TX and works closely with dealership service personnel. Hybrid schedule and may work Saturday and/or Sunday as needed for mid and end of month responsibilities.

All applicants must pass pre-employment testing including background check, MVR, and drug screening.

IND02

Work Type

On-Site

Position Type

Full Time

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