Warranty Team Lead | OEM Expert & People Coach

WarrCloud Inc.; United States; On-site; USD 80,000 - 110,000; Full time

Job summary

WarrCloud Inc. is seeking a Team Leader to oversee a group of Warranty Administrators. The role involves acting as an OEM subject matter expert, guiding the team, and coordinating with Product Management to prioritize platform implementations.

The ideal candidate will possess strong communication, leadership, and people-management skills, with a focus on delivering exceptional customer service and maintaining necessary training/certifications.

Qualifications

• Proven experience in leading a team
• Strong communication and professional writing skills
• Desire to find solutions and improve processes
• People management skills and self-awareness
• Technological proficiency with WarrCloud Platform, DMS systems, and OEM software

Responsibilities

• Serve as an OEM subject matter expert
• Lead a team of Warranty Administrators
• Maintain OEM training and certification if applicable
• Engage with Product Management and Development to prioritize accounts for implementation on the Platform and Chirp
• Facilitate team meetings
• Participate in Sales calls and Kickoff meetings
• Demonstrate a service culture that prioritizes customer satisfaction
• Model, train, and coach expectations to deliver the service standard
• Participate in interviewing and selecting talent
• Review talent and accounts weekly
• Lead a culture of accountability with clear expectations and coaching
• Provide second-tier support for client escalations
• Schedule Warranty Administrators and ensure coverage
• Keep the team motivated
• Review each admin's accounts weekly
• Verify EOM billing
• Proactively coach employees as needed

Skills

Team leadership

Communication

People management

OEM expert

Coaching

Tools

WarrCloud Platform

DMS systems

OEM-based software

Job description

WarrCloud Inc. is seeking a Team Leader to oversee a group of Warranty Administrators. The role involves acting as an OEM subject matter expert, guiding the team, and coordinating with Product Management to prioritize platform implementations.

The ideal candidate will possess strong communication, leadership, and people-management skills, with a focus on delivering exceptional customer service and maintaining necessary training/certifications.