Service & Warranty Supervisor — Lead, Elevate, Travel

Wausau Supply Company

Schofield (WI)

On-site

USD 52,000 - 68,000

Full time

9 days ago

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Benefits offered by this job

3 weeks vacation

9 holidays

Employee ownership (ESOP)

401K Retirement Plan

Training and development

Employee stock ownership program

Job summary

Wausau Supply Company is seeking a Service & Warranty Supervisor to lead frontline staff, promote professional service, and drive profitable customer solutions. The role blends customer service, leadership, and problem solving to ensure service excellence across multiple locations.

You will steward warranty processes, coach technicians, manage escalations, and participate in SOP development to improve overall performance and customer satisfaction.

Qualifications

High school diploma or GED required.
Experience leading a team or technician staff preferred.
Strong keyboarding and MS Office skills (Excel/Outlook).
Building/handyman knowledge and field service exposure a plus.

Responsibilities

Lead the Warranty/Service team to deliver timely, accurate service.
Coach technicians and staff to improve performance and customer satisfaction.
Coordinate with sales, service, and production for case resolutions.
Develop reporting metrics to track technician effectiveness and service levels.
Handle customer escalations with professionalism and accountability.

Skills

Leadership

People management

Customer service

Communication

Problem solving

Education

High School Graduation

1-year related leadership experience

Tools

MS Office

CRM

Job description

You will steward warranty processes, coach technicians, manage escalations, and participate in SOP development to improve overall performance and customer satisfaction.

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