Warranty Team Lead

PACCAR; Kirkland (WA); On-site; USD 77,700 - 116,200; Full time

Benefits offered by this job

401k with 5% company match

Fully funded pension plan

Comprehensive paid time off

Tuition reimbursement

Medical, dental, and vision plans

Flexible spending accounts

Paid disability programs

Life insurance

Job summary

PACCAR is hiring a Warranty Analyst Team Lead for its Warranty Team located in Kirkland, WA. This role involves supporting onboarding/training, providing top-notch service to customers, and analyzing warranty claims effectively.

The ideal candidate should have a 4-year degree and 3+ years of experience. Strong communication, negotiation skills, and proficiency in data processing tools like Snowflake and Tableau are necessary. The position offers competitive salary and comprehensive benefits.

Qualifications

• 3+ years of experience required.
• Ability to remain organized and meet deadlines in ambiguous situations.
• Comfortable processing large volumes of claims data.

Responsibilities

• Provide onboarding/training support for new employees.
• Support Dealers and Fleet Customers regularly.
• Analyze and process warranty claims per established guidelines.
• Serve as a subject matter expert for assigned responsibilities.

Skills

Strong communication skills

Negotiation skills

MS Word

Excel

PowerPoint

Tableau

Data processing

Education

4-year degree completed or in progress

Tools

Snowflake

Tableau

Job description

Kenworth Division of PACCAR has an immediate opening for a Warranty Analyst Team Lead to join our Warranty Team in Renton, WA.

Responsibilities

• Provide onboarding/training support for new employees as needed
• Provide best‑in‑class support to our Dealers and Fleet Customers on a regular basis
• Perform additional technical and administrative duties as assigned
• Serve as a subject matter expert for assigned responsibilities
• Work closely with external/internal stakeholders and management to understand business challenges and opportunities for improvement
• Able to travel as needed (<5%)
• Work with Supplier Recovery, Engineering, and Quality departments to analyze and process warranty claims per the established guidelines
• Work in a collaborative environment to

Qualifications

• 4‑year degree completed or in progress required
• 3+ years of experience required
• Must have strong communication and negotiation skills, intermediate to advanced skills in MS Word, Excel, PowerPoint, and Tableau
• Must have a good recall of detail and a mechanical aptitude
• Must be self‑motivated and able to work in a fast‑paced just‑in‑time environment with rapidly changing objectives
• Must be able to accept responsibility for assigned projects and work effectively under general or minimal supervision
• Ability to create and manage ad‑hoc queries and dashboards within Snowflake or Tableau to help support claim management and goals, a plus
• Experience defining requirements and using data and metrics to draw business insights
• Ability to remain organized and meet deadlines when dealing with areas of ambiguity
• The ideal candidate will be comfortable with processing large volumes of (claims) data and be able to provide data‑driven answers to questions about the material processed

Salary

Salary range for Warranty Team Lead is $77,700 - $116,200 annually.

Benefits

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short‑ and long‑term disability programs
• Life and accidental death and dismemberment insurance
• EAP services include wellness plans, estate planning, financial counseling and more

PACCAR promotes equal employment opportunities by implementing policies and practices that ensure employees and applicants are not discriminated against because of their race, color, religious creed, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, mental or physical disability, medical condition, genetic information, military or veteran status or other legally protected status. This applies to recruitment, selection, placement, promotion, termination, rates of pay, and other conditions of employment.