Warranty Team Lead

PACCAR Inc; Renton (WA); On-site; USD 77,700 - 116,200; Full time

Benefits offered by this job

401k with up to a 5% company match

Fully funded pension plan

Comprehensive paid time off

Tuition reimbursement

Medical, dental, and vision plans

Flexible spending accounts (FSA)

Paid short-and long-term disability programs

Life insurance

Job summary

PACCAR Inc in Renton is seeking a Warranty Team Lead to manage warranty claims and provide support to Dealers and Fleet Customers. Candidates should have a 4-year degree and at least 3 years of relevant experience, along with strong communication skills.

The role involves working collaboratively across departments, with a focus on optimizing processes. PACCAR offers a competitive salary range and comprehensive benefits, including a 401k and tuition reimbursement.

Qualifications

• 4-year degree completed or in progress required.
• 3+ years of experience required.
• Experience defining requirements and using data to draw insights.

Responsibilities

• Provide onboarding/training support for new employees.
• Provide best-in-class support to Dealers and Fleet Customers.
• Analyze and process warranty claims per established guidelines.

Skills

Strong communication and negotiation skills

Intermediate to advanced skills in MS Word, Excel, PowerPoint, and Tableau

Good recall of detail and mechanical aptitude

Ability to organize and meet deadlines

Education

4-year degree completed or in progress

Tools

Snowflake

Tableau

Job description

Warranty Team Lead

Date: Jul 1, 2026

Company: PACCAR

KenworthDivisionofPACCARhas an immediate opening for aWarranty Analyst Team Leadto join our Warranty Team in Renton, WA.

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture, and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt, and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business. Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!

Division Information

Kenworth Truck Company is the manufacturer of The World’s Best® heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company’s dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks, and medium-duty diesel-electric hybrids. Kenworth is the first truck manufacturer to receive the Environmental Protection Agency’s Clean Air Excellence Award for environmentally friendly products.

Job Functions / Responsibilities

• Provide onboarding/training support for new employees/as needed
• Provide best-in-class support to our Dealers and Fleet Customers on a regular basis
• Perform additional technical and administrative duties as assigned
• Serve as a subject matter expert for assigned responsibilities
• Work closely with external/internal stakeholders and management to understand business challenges and opportunities for improvement
• Able to travel as needed (<5%)
• Work with Supplier Recovery, Engineering, and Quality departments to analyze and process warranty claims per the established guidelines
• Work in a collaborative environment to

Qualifications & Skills

• 4-year degree completed or in progress required
• 3+ years of experience required
• Must have strong communication and negotiation skills, intermediate to advanced skills in MS Word, Excel, PowerPoint, and Tableau
• Must have a good recall of detail and a mechanical aptitude
• Must be self-motivated and able to work in a fast-paced just-in-time environment with rapidly changing objectives
• Must be able to accept responsibility for assigned projects and work effectively under general or minimal supervision
• Ability to create and manage ad-hoc queries and dashboards within Snowflake or Tableau to help support claim management and goals, a plus
• Experience defining requirements and using data and metrics to draw business insights
• Ability to remain organized and meet deadlines when dealing with areas of ambiguity
• The ideal candidate will be comfortable with processing large volumes of (claims) data and be able to provide data-driven answers to questions about the material processed

Why Work for PACCAR/Kenworth?

Global Fortune 500 Company with a wide array of growth and development opportunities

Work alongside experienced goal-oriented colleagues recognized as experts in their fields

Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks

Benefits

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services include wellness plans, estate planning, financial counseling and more

Equal Employment Opportunity

PACCAR promotes equal employment opportunities by implementing policies and practices that ensure employees and applicants are not discriminated against because of their race, color, religious creed, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, mental or physical disability, medical condition, genetic information, military or veteran status or other legally protected status. This applies to recruitment, selection, placement, promotion, termination, rates of pay, and other conditions of employment.

Additional Job Board Information

Salary range for Warranty Team Lead is $77,700 - $116,200 annually. This position is also eligible for a holiday gift. Additionally, this role is eligible for the full range of benefit options listed above.

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue
Job Segment: Manager, Claims, Engineer, Management, Insurance, Customer Service, Engineering