Warranty Administrator

Kenworth Sales; Spokane (WA); On-site; USD 32,000 - 44,000; Full time

Job summary

Kenworth Sales Co. is seeking a Warranty Administrative Clerk for the Spokane, WA team to oversee warranty claims with Kenworth Truck, Paccar, Caterpillar, Cummins and other vendors.

The position requires a high school diploma, about two years in office administration, strong organization and communication, and proficiency with Microsoft Office. Duties include processing claims, maintaining documentation, tracking aging, and coordinating with customers and manufacturers.

Qualifications

• High school diploma or equivalent.
• Two years’ experience in office administration.
• Excellent organization, communication, and time management skills.
• Some knowledge of heavy truck automotive parts, including engines.
• Working knowledge of Microsoft Office applications.

Responsibilities

• Maintain relationships with manufacturers and distributors of warranted trucks, parts and services.
• Maintain warranty policies and procedures and stay up to date with literature.
• Communicate with vendors to discuss warranty claims and procedures.
• Collect and maintain warranty documentation from customers and staff.
• Review and process service repair orders for warranty credits within approved limits.
• Prepare and submit warranty claims within 10 days of work completion.
• Manage warranty claims through final resolution and monitor aging.

Skills

Organization

Communication

Time management

Typing skills

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Are you ready to join an industry leader with 33 service locations that are PremierCare Gold certified and 5 TRP parts stores that are also nationally recognized? After 80 years of supporting the trucking industry by selling quality parts, our commitment to excellence is stronger than ever! Kenworth Sales Co. is looking for a Warranty Administrative Clerk to join our Spokane, WA team.

Salary Minimum and Maximum: $23-$32 an hour depending on experience!

• Due to federally mandated DOT regulations, Kenworth Sales Company is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.

Job Summary:

The primary function of the Warranty Administrator is to oversee all warranty claims to Kenworth Truck, Paccar, Caterpillar, Cummins and /or any other Vendor affiliated with Kenworth Sales.

Duties And Responsibilities

• Maintains working relationship with all manufacturers and/or distributors of warranted trucks, parts, and services:
  • Maintains working understanding of all warranty policies and procedures of such vendors and stays up-to-date with new literature.
  • Communicates with vendors on a regular and as-needed basis to discuss all warranty claims and procedures.
  • Maintains necessary warranty certification requirements as required by manufacturers and/or distributors.
• Maintains working understanding of company warranty policies as issued and amended from time to time.
• Maintains positive working relationships with customers and company employees by providing timely assistance, accurate information, and clear guidance to help expedite warranty-related inquiries and warranty claim status. Communicates in a courteous, professional, and solution-oriented manner while addressing and resolving warranty-related questions and concerns.
• Collects, organizes, and maintains all required warranty documentation from customers and/or company employees ensuring accuracy and completeness.
• Reviews and processes service repair orders for on-the spot warranty credits and issues other customer credits, as necessary, within approved limits established by manufacturers, distributors, and company guidelines.
• Prepare and submit warranty claims to appropriate manufacturers within 10 days of the completion of work, while maintaining compliance with manufacturer requirements and company standards.
• Administers parts return requests in a timely and accurate manner, ensuring all return and shipment instructions are properly communicated. Maintains control of the warranty parts inventory by updating records with current claim information to facilitate return requests, core credits, and proper parts disposition. Assist with parts shipping activities and warranty storage management as needed.
• Manages submitted warranty claims through final resolution, including investigating, correcting, and resubmitting denied or rejected claims to maximize manufacturer reimbursement. Monitors warranty aging to ensure claims are processed within established standards, communicates claim payment/denials details with management, and posts warranty payments or credits as required.

Qualifications

High school diploma or the equivalent. Ability to read and comprehend English instructions and information. Two years’ experience in office administration. Excellent organization, communication, and time management skills. Some knowledge of heavy truck automotive parts, including engines. Working knowledge of Microsoft Office applications. Good attitude and willingness to work as a team. Hard worker, self-motivated and detail orientated. Excellent typing skills.

Working Conditions

This position involves both sedentary and physically demanding work. For part of the shift, s/he will work at a desk in an office setting, doing paperwork, filing, and key entry on a computer video monitor. For part of the shift, s/he may climb stairs, climb in and out of vehicles, stand, stoop, kneel, crouch, and reach, moving about the dealership facility to communicate with managers, employees, and customers. Will be exposed to noise, dust, exhaust fumes, and a variety of other hazardous and non-hazardous materials. Must be able to lift up to 50 lbs. unassisted on a regular basis.

Benefits

• Kenworth Sales Company promotes a progressive environment with an emphasis on teamwork, customer service, training and personal development.
• Stability - Company is financially strong with an established base of customers and is well-positioned for continued expansion.
• History of Excellence - Work for an award-winning dealership with a reputation for unsurpassed quality and customer service.
• Excellent compensation and benefits package including comprehensive Health and Dental insurance, Flexible Spending Accounts (FSAs) with FLEX Card, Group Life Insurance, Short Term & Long-Term Disability Insurance, Voluntary Life Insurance, Corporate Holidays, Paid Vacation and Personal Leave, 401(k) plan with company match, and Voluntary Supplemental Insurance plans.

About the company:

Kenworth Sales Company is a family of companies based in Salt Lake City, Utah of over 38 dealerships in the Intermountain West and Mid-Atlantic regions.

An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.