Warranty Team Lead

Kenworth Truck Co.; Kirkland (WA); On-site; USD 77,700 - 116,200; Full time

Benefits offered by this job

401(k) with company match

Pension plan

Paid time off

Tuition reimbursement

Health, dental, and vision

Disability insurance

EAP services

Job summary

Kenworth Truck Company, a PACCAR division, seeks an experienced professional to support warranty claim management with data-driven insights and dashboards. You will collaborate with suppliers, engineering, and quality teams to analyze claims and improve processes.

The role requires a 4-year degree, 3+ years of experience, and strong skills in MS Word, Excel, PowerPoint, Tableau, and Snowflake. Travel as needed; fast-paced environment; competitive benefits.

Qualifications

• 4-year degree completed or in progress required.
• 3+ years of experience required.
• Strong communication and negotiation skills, intermediate to advanced skills in MS Word, Excel, PowerPoint, and Tableau.
• Good recall of detail and mechanical aptitude.
• Self-motivated and able to work in a fast-paced, just-in-time environment with rapidly changing objectives.
• Ability to accept responsibility for assigned projects and work effectively under general or minimal supervision.
• Ability to create and manage ad-hoc queries and dashboards within Snowflake or Tableau to support claim management and goals (a plus).
• Experience defining requirements and using data and metrics to draw business insights.
• Ability to remain organized and meet deadlines in ambiguous situations.
• Comfortable processing large volumes of claims data and providing data-driven answers to questions about the material processed.

Responsibilities

• Provide onboarding/training support for new employees as needed.
• Provide best‑in‑class support to dealers and fleet customers on a regular basis.
• Perform additional technical and administrative duties as assigned.
• Serve as a subject‑matter expert for assigned responsibilities.
• Work closely with external and internal stakeholders and management to understand business challenges and opportunities for improvement.
• Work with Supplier Recovery, Engineering, and Quality departments to analyze and process warranty claims per the established guidelines.
• Work in a collaborative environment.

Skills

MS Word

Excel

PowerPoint

Tableau

Data analysis

Dashboard creation

Snowflake

Communication

Negotiation

Mechanical aptitude

Education

Bachelor's degree

Tools

Snowflake

Tableau

MS Word

Excel

PowerPoint

Job description

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture, and customer support of high‑quality light, medium, and heavy‑duty trucks under the Kenworth, Peterbilt, and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.

Division Information

Kenworth Truck Company is the manufacturer of the world’s best heavy and medium-duty trucks. Kenworth is an industry leader in providing fuel‑saving technology solutions that increase fuel efficiency and reduce emissions. The company dedicates itself to a green fleet, including aerodynamic trucks, compressed and liquefied natural gas trucks, and medium‑duty diesel‑electric hybrids. Kenworth is the first truck manufacturer to receive the Environmental Protection Agency’s Clean Air Excellence Award for environmentally friendly products.

Job Functions / Responsibilities

• Provide onboarding/training support for new employees as needed
• Provide best‑in‑class support to dealers and fleet customers on a regular basis
• Perform additional technical and administrative duties as assigned
• Serve as a subject‑matter expert for assigned responsibilities
• Work closely with external and internal stakeholders and management to understand business challenges and opportunities for improvement
• Work with Supplier Recovery, Engineering, and Quality departments to analyze and process warranty claims per the established guidelines
• Work in a collaborative environment

Able to travel as needed.

Qualifications & Skills

• 4-year degree completed or in progress required
• 3+ years of experience required
• Strong communication and negotiation skills, intermediate to advanced skills in MS Word, Excel, PowerPoint, and Tableau
• Good recall of detail and mechanical aptitude
• Self‑motivated and able to work in a fast‑paced, just‑in‑time environment with rapidly changing objectives
• Ability to accept responsibility for assigned projects and work effectively under general or minimal supervision
• Ability to create and manage ad‑hoc queries and dashboards within Snowflake or Tableau to support claim management and goals (a plus)
• Experience defining requirements and using data and metrics to draw business insights
• Ability to remain organized and meet deadlines in ambiguous situations
• Comfortable processing large volumes of claims data and providing data‑driven answers to questions about the material processed

Why work for PACCAR/Kenworth?

• Global Fortune 500 company with a wide array of growth and development opportunities
• Work alongside experienced, goal‑oriented colleagues who are recognized as experts in their fields
• Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks

Benefits

• 401(k) with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days provided with seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and Health Savings Account (HSA)
• Paid short‑ and long‑term disability programs
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling, and more

Additional Job Board Information

Salary range for Warranty Team Lead is $77,700 – $116,200 annually. This position is eligible for a holiday gift and the full range of benefit options listed above.

Equal Employment Opportunity Statement

PACCAR promotes equal employment opportunities by implementing policies and practices that ensure employees and applicants are not discriminated against because of their race, color, religious creed, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, mental or physical disability, medical condition, genetic information, military or veteran status or other legally protected status. This applies to recruitment, selection, placement, promotion, termination, rates of pay, and other conditions of employment.