Warranty Team Lead

PACCAR Inc; Kirkland (WA); Hybrid; USD 81,000 - 121,000; Full time

Benefits offered by this job

401k with company match

Pension plan

Paid time off

Tuition reimbursement

Medical, dental, vision

FSA/HSA

Disability insurance

Life insurance

Employee assistance program

Job summary

PACCAR is seeking a Warranty Team Lead to drive claims analysis and improvement initiatives for dealers and fleet customers. The role emphasizes data-driven decision making, collaboration across engineering and quality teams, and leadership in a fast-paced setting.

The ideal candidate will have a Bachelor's degree, 3+ years of experience, and proficiency in Tableau and Snowflake, with strong communication and project-management skills. Significant travel is expected as needed.

Qualifications

• Bachelor's degree required.
• 3+ years of experience in a related role.
• Effective communication and negotiation skills; strong MS Word/Excel/PowerPoint/Tableau proficiency.
• Detail-oriented with mechanical aptitude and ability to work in a fast-paced environment.
• Ability to create/manage ad-hoc queries and dashboards to support claims management.

Responsibilities

• Provide onboarding/training support for new employees as needed.
• Deliver best-in-class support to Dealers and Fleet Customers regularly.
• Analyze and process warranty claims with stakeholders per guidelines.
• Serve as a subject matter expert for assigned responsibilities.
• Travel as needed (<5%).
• Collaborate with Supplier Recovery, Engineering, and Quality to drive improvements.
• Operate in a collaborative team environment.

Skills

Communication

Negotiation

Data-driven decisions

Dashboards

Attention to detail

Education

Bachelor's degree

Tools

MS Word

Excel

PowerPoint

Tableau

Snowflake

Job description

Warranty Team Lead

Date: Aug 25, 2026

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.

Kenworth Truck Company

Kenworth Truck Company, founded in 1923, is the manufacturer of The World’s Best heavy and medium duty trucks. With an excellent heritage of quality, innovation and technology, Kenworth has played an essential role in the development of trucks that are more fuel efficient, productive, and economical to operate. Today, Kenworth is leading transportation innovation with the introduction of battery-electric vehicles, exploration of fuel cell electric powertrains, and autonomous driving systems. Kenworth is committed to fostering an environment of diversity, equality and inclusivity in the workplace.

Job Functions / Responsibilities

• Provide onboarding/training support for new employees/as needed
• Provide best-in-class support to our Dealers and Fleet Customers on a regular basis
• Perform additional technical and administrative duties as assigned
• Serve as a subject matter expert for assigned responsibilities
• Work closely with external/internal stakeholders and management to understand business challenges and opportunities for improvement
• Able to travel as needed (<5%)
• Collaborate with Supplier Recovery, Engineering, and Quality departments to analyze and process warranty claims via the established guidelines
• Work in a collaborative environment

Qualifications & Skills

Bachelor's degree required

• 3+ years of experience required
• Must have effective communication and negotiation skills, intermediate to advanced skills in MS Word, Excel, PowerPoint, and Tableau
• Must have a good recall of detail and a mechanical aptitude
• Must be self-motivated and able to work in a fast-paced just-in-time environment with rapidly changing objectives
• Must be able to accept responsibility for assigned projects and work effectively under general or minimal supervision
• Ability to create and manage ad-hoc queries and dashboards within Snowflake or Tableau to help support claim management and goals, a plus
• Experience defining requirements and using data and metrics to draw business insights
• Ability to remain organized and meet deadlines when dealing with areas of ambiguity
• The ideal candidate will be comfortable with processing large volumes of (claims) data and be able to provide data-driven answers to questions about the material processed

Why work for PACCAR/Kenworth?

Global Fortune 500Company with a wide array of growth and development opportunities

Work alongside experienced goal-oriented colleagues recognized as experts in their fields

Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks

As a U.S. PACCAR employee, you have a full range of benefit options including:

401k with up to a 5% company match

Fully funded pension plan that provides monthly benefits after retirement

Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time

Tuition reimbursement for continued education

Medical, dental, and vision plans for you and your family

Flexible spending accounts (FSA) and health savings account (HSA)

Paid short-and long-term disability programs

Life and accidental death and dismemberment insurance

EAP services include wellness plans, estate planning, financial counseling and more

Additional Job Board Information

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for the Warranty Team Lead is $80,800 - $120,800 annually. This position is also eligible for a holiday gift. Additionally, this role is eligible for the full range of benefit options listed above.

PACCAR promotes equal employment opportunities by implementing policies and practices that ensure employees and applicants are not discriminated against because of their race, color, religious creed, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, mental or physical disability, medical condition, genetic information, military or veteran status or other legally protected status. This applies to recruitment, selection, placement, promotion, termination, rates of pay, and other conditions of employment.

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue
Job Segment: Manager, Claims, Engineer, Management, Insurance, Customer Service, Engineering