Warranty Specialist I North Chesterfield, VA

Kaizen Lab Inc.; Virginia (MN); On-site; USD 40,000 - 50,000; Full time

Job summary

Kaizen Lab Inc. is seeking a motivated administrative individual to join our Warranty/Service Department. You will support our service team with scheduling, communication, and coordination while assisting with warranty claims and customer inquiries.

The ideal candidate should possess strong organizational and communication skills, a positive attitude, and the ability to multitask effectively in a fast-paced environment. A focus on excellent customer service is essential for this role.

Qualifications

• Strong organizational and communication skills are crucial.
• Must have a positive attitude and team-oriented mindset.
• Ability to multitask while maintaining attention to detail.

Responsibilities

• Support scheduling, communication, and coordination for the service team.
• Assist with warranty claims and customer service inquiries.
• Maintain precise records within the CRM software.

Skills

Organizational skills

Communication skills

Customer service

Multitasking

Job description

We are currently seeking a motivated and detail‑oriented individual to join the Warranty/Service Department in an administrative role.

What you’ll do:

• Support our service team with scheduling, communication, and coordination
• Assist with warranty claims and customer service inquiries
• Help ensure smooth day‑to‑day operations in a fast‑paced environment
• Maintain precise, real‑time records within the CRM software for all clients
• Review customer purchase order and collaborate with other teams to resolve discrepancies before work begins

What we’re looking for:

• Strong organizational and communication skills
• Positive attitude and team‑oriented mindset
• Ability to multitask and stay detail‑focused
• Strong desire to provide excellent customer service