Warranty & Special Projects Administrator

PROCON; Hooksett (NH); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off and holidays

Supportive workplace culture focusedon

Job summary

PROCON, an award-winning architectural and construction management firm in New Hampshire, seeks a highly organized Administrator of Warranty & Special Projects to support warranty, closeout, and special project activities on multiple commercial construction sites in the Northeast.

This role reports to the Warranty & Special Projects Director and requires meticulous coordination, documentation, and communication.

Qualifications

• Strong organizational, communication, customer-service and follow-through skills; able to manage competing priorities.
• Proficiency with Microsoft Outlook, Excel, and Word; comfortable learning new systems.
• Experience in construction administration, warranty/service coordination, property management, facilities, or project support preferred.
• Experience coordinating vendors or subcontractors and maintaining work orders or project documentation is a plus.
• Familiarity with Procore, construction documents, and project closeout processes is helpful.

Responsibilities

• Receive, document, organize, and track warranty and post-construction service requests from initial report through completion.
• Maintain warranty logs, work orders, photos, correspondence, cost records, and status reports; follow up on outstanding items.
• Coordinate subcontractor and vendor inspections, site visits, corrective work, building access, and scheduling.
• Communicate with owners, property managers, trade partners, and internal project teams regarding status and next steps.
• Route issues to the appropriate project personnel or trade; elevate recurring, unresolved, or technical issues for review.
• Assist with closeout records, including warranties, owner manuals, as-builts, attic stock information, and project directories.
• Support owner training sessions, post-occupancy meetings, and associated scheduling and documentation.
• Provide administrative support for smaller, fast-moving commercial construction projects.
• Assist with subcontractor outreach, bid invitations, proposal collection, and follow-up.
• Prepare and distribute meeting notes, action lists, project correspondence, and routine reports.
• Organize submittals, purchase orders, change documentation, invoices, and project files.
• Help coordinate permits, inspections, deliveries, site access, and other project logistics.

Skills

Organizational skills

Communication skills

Customer service

Teamwork

Independent work

Tools

Procore

Microsoft Outlook

Excel

Word

Job description

PROCON, an award-winning architectural and construction management firm in New Hampshire, seeks a highly organized Administrator of Warranty & Special Projects to support warranty, closeout, and special project activities on multiple commercial construction sites in the Northeast.

This role reports to the Warranty & Special Projects Director and requires meticulous coordination, documentation, and communication.