Warranty & Service Support Specialist

Ultipro; Town of Texas (WI); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Cavco is seeking a customer service representative to support the production service team. The role involves addressing customer questions, processing orders, and helping customers understand warranties and commitments.

The ideal candidate will have 2-4 years of related experience and a high school diploma, with some college preferred. Responsibilities include handling calls, documenting interactions, resolving billing issues, and coordinating with other departments to ensure customer

Qualifications

• High school diploma and 2-4 years of related experience.
• Some college preferred.

Responsibilities

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.

Skills

Customer service

Education

High School Diploma

Some college

Job description

Cavco is seeking a customer service representative to support the production service team. The role involves addressing customer questions, processing orders, and helping customers understand warranties and commitments.

The ideal candidate will have 2-4 years of related experience and a high school diploma, with some college preferred. Responsibilities include handling calls, documenting interactions, resolving billing issues, and coordinating with other departments to ensure customer