Customer Service Reps

Ultipro; Town of Texas (WI); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Cavco is seeking a customer service representative to support the production service team. The role involves addressing customer questions, processing orders, and helping customers understand warranties and commitments.

The ideal candidate will have 2-4 years of related experience and a high school diploma, with some college preferred. Responsibilities include handling calls, documenting interactions, resolving billing issues, and coordinating with other departments to ensure customer

Qualifications

• High school diploma and 2-4 years of related experience.
• Some college preferred.

Responsibilities

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.

Skills

Customer service

Education

High School Diploma

Some college

Job description

The production service team ensures customer issues are addressed to the customer’s satisfaction in a timely manner in accordance with Cavco warranties and commitments. Ensuring ongoing customer loyalty and brand support is a key driver of production service team success.

Customer service representatives take customer calls and work to resolve customer issues and concerns with Cavco’s warranties and commitments.He/she assists customers with understanding their product purchase.Senior specialists have a mastery of skills and knowledge regarding service operations and customer support. This role works independently executing specific and at times complex process steps under continuous quality review and coaching as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Refers complaints of product or service failure to appropriate departments for investigation.
• Coordinates customers' service needs with other departments as required to ensure customer service.
• May receive orders, resolve complaints about billing, and explain how to use product or service.

MINIMUM QUALIFICATIONS

• High school diploma and 2 - 4 years of relevant, related experience
• Some college preferred

Qualifications

Education

Preferred

High School or better.

Equal Opportunity Employer
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