Customer Care Specialist — Warranty & Service

Ultipro; Presidio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Cavco is hiring for a Customer Service role in Texas. The representative will handle calls and in-person inquiries, process orders, and resolve complaints while maintaining accurate records. The position emphasizes customer satisfaction and adherence to warranties and commitments.

The ideal candidate will have a high school diploma and 2–4 years of related experience, with some college preferred. Equal opportunity employer and compliance with Know Your Rights notices are stated.

Qualifications

• High school diploma and 2–4 years of related experience required.
• Some college preferred.

Responsibilities

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customer service or billing complaints.
• Refer unresolved customer grievances to designated departments for further investigation.
• Coordinate customers' service needs with other departments to ensure customer service.

Skills

Customer service

Communication

Record keeping

Education

High school diploma

Some college

Job description

Cavco is hiring for a Customer Service role in Texas. The representative will handle calls and in-person inquiries, process orders, and resolve complaints while maintaining accurate records. The position emphasizes customer satisfaction and adherence to warranties and commitments.

The ideal candidate will have a high school diploma and 2–4 years of related experience, with some college preferred. Equal opportunity employer and compliance with Know Your Rights notices are stated.