Warranty & Service Care Specialist

MITER Brands; Gratz (PA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Tuition reimbursement

Employee discounts

Job summary

MI Windows and Doors (MITER Brands) in Gratz, PA is seeking a Customer Service Representative for warranty and service support. You will be the primary contact for customers, handling inquiries, processing requests, and coordinating with field and internal teams to ensure timely resolutions.

The role emphasizes strong organization, attention to detail, and confidentiality in managing payments and sensitive customer data. Day shift, Monday–Friday, on-site location in Gratz.

Qualifications

• High school diploma or equivalent.
• Strong customer service, communication, and active listening skills.
• Ability to effectively manage a multi-line telephone system.
• Strong attention to detail and organizational skills.
• Proficiency with Microsoft Word and Excel.
• Ability to maintain confidentiality when handling sensitive information.

Responsibilities

• Serve as primary contact for assigned accounts, providing information and follow-up on warranty and non-warranty issues.
• Answer incoming calls professionally and timely.
• Process warranty claims and service requests with accuracy.
• Handle payment transactions with confidentiality.
• Coordinate with internal teams to resolve customer concerns and order issues.

Skills

Customer service

Communication

Active listening

Multiline phone system

Attention to detail

Microsoft Word

Microsoft Excel

Confidentiality

Education

High school diploma

Tools

Microsoft Word

Excel

Job description

MI Windows and Doors (MITER Brands) in Gratz, PA is seeking a Customer Service Representative for warranty and service support. You will be the primary contact for customers, handling inquiries, processing requests, and coordinating with field and internal teams to ensure timely resolutions.

The role emphasizes strong organization, attention to detail, and confidentiality in managing payments and sensitive customer data. Day shift, Monday–Friday, on-site location in Gratz.