Warranty Service Manager — Elevate Homeowner Experience

David Weekley Homes; Princeton (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

401k with matching

Employee Stock Ownership Plan

New Home Discount

College Scholarship Program

Community Outreach

Job summary

Imagination Homes is seeking a Warranty Service Manager dedicated to delivering an exceptional customer experience for our homeowners. Our Warranty Service Managers oversee the post-construction phase of our homes to ensure homeowner satisfaction and uphold Imagination Homes' quality standards.

They manage the warranty process, visiting the home to address homeowner concerns, determining warranty eligibility, coordinating repairs, and ensuring all work aligns with our standards and warranty

Qualifications

• Prior warranty experience with production homebuilder mandatory.
• Positive attitude with excellent verbal communication and interpersonal skills.
• Shows resilience under pressure, handles negativity professionally.
• Self-starter with excellent time management, scheduling and follow-up skills.
• Comfortable holding subcontractors accountable for quality and making independent decisions.
• Home building industry or home repair experience is helpful but not required.
• Experience managing budget/costs is a plus.

Responsibilities

• Engage with homeowners to deliver exceptional experiences and nurture relationships.
• Respond promptly to warranty concerns.
• Visit homes to inspect issues and determine warranty eligibility.
• Coordinate repairs with contractors and homeowners.
• Follow up to ensure completion of repairs.
• Maintain warranty records for management reviews.
• Educate customers on home maintenance and non-warrantable items.
• Manage a budget.
• Hold contractors accountable for results.

Skills

Verbal communication

Interpersonal skills

Time management

Conflict management

Self-starter

Job description

Imagination Homes is seeking a Warranty Service Manager dedicated to delivering an exceptional customer experience for our homeowners. Our Warranty Service Managers oversee the post-construction phase of our homes to ensure homeowner satisfaction and uphold Imagination Homes' quality standards.

They manage the warranty process, visiting the home to address homeowner concerns, determining warranty eligibility, coordinating repairs, and ensuring all work aligns with our standards and warranty