Service Administrator: Warranty & Customer Care

Titan Machinery; Shakopee (MN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

HSA up to 1200 USD per year

8 paid holidays

Competitive PTO

401(k) with company match

Paid pregnancy-related leave & Parenti

Volunteer hours

Performance-based incentives

Job summary

Titan Machinery in Minnesota is seeking a Service Administrator to manage work orders, warranty claims, and documentation while delivering excellent customer service within the service department. You will interact with customers, gather repair details, and use various support systems to keep warranties current and scheduling efficient; you will help maintain store operations and company assets.

Prerequisites include 1+ year related experience or equivalent education, proficiency in

Qualifications

• 1+ years of related experience or education/training (degree, certificate, military, etc)
• Computer-proficient with Excel, Word, Outlook, and ability to learn new systems quickly
• Keen attention to detail, high level of initiative, and the ability to work independently
• Exceptional Documentation and Communication Abilities

Responsibilities

• Administrative and Service Support: Manage work orders, oversee warranty claims, and track manufacturer warranty status to support proactive scheduling and customer satisfaction
• Customer Interaction and Experience: Welcome and assist customers professionally, collect necessary details for repairs, and follow up to ensure satisfaction
• Operational Efficiency: Utilize technical support systems, monitor customer machines’ warranty status to support proactive maintenance, and help with the upkeep of the service department and company assets to ensure efficient and effective store operations

Skills

Attention to detail

Initiative

Independent work

Excellent communication

Education

1+ year related experience or education/training

Tools

Excel

Word

Outlook

Job description

Titan Machinery in Minnesota is seeking a Service Administrator to manage work orders, warranty claims, and documentation while delivering excellent customer service within the service department. You will interact with customers, gather repair details, and use various support systems to keep warranties current and scheduling efficient; you will help maintain store operations and company assets.

Prerequisites include 1+ year related experience or equivalent education, proficiency in